Strategic Business Management: a Case Study of Travelex

7315 WordsJul 23, 201330 Pages
SBM: Travelex 1 Strategic Business Management: A Case Study of Travelex Module project 21st Century Business Author: Date: Course: Christian Jabbour 27 September 2003 University of Liverpool • KIT-MBA-CB 030821 SBM: Travelex 2 Table of Contents Title Page………………………………………………………… Table of Contents………………………………………………... Introduction……………………………………………………… Company Profile…………………………………………………. Chapter I: Internal Analysis of Travelex…………………………. Human Resource Management………………………………………. Technological Innovations…………………………………………… Organisational Structure……………………………………………… Marketing the Brand Name………………………………………….. Company Location…………………………………………………… Quality Processes and Procedures………………………………………show more content…
After a decade, it innovated its services and introduced UK’s first mobile Bureau de Change also in London. A year later, it entered the airport market and began operation in three UK terminals. Following this development, it established the Travelex US, Travelex Australia and Travelex New Zealand in 1989, 1990 and 1991 respectively. In 1993, it expanded operation to the European market. Following the expansion, Travelex introduced several services in worldwide money business. In March 2001, The Travelex Group acquired Thomas Cook Global & Financial Services and hence, expanded its operation. SBM: Travelex 5 At the present, Travelex offers a wide array of services such: global currency specialist, worldwide network of coin exchanging machines, Visa Travel Money, Travelex Worldwide Money Ltd (TWML), web-based travel money ordering service, Travelex airport bureau network, assistance during emergencies and operation of ATMs worldwide. It is located in 31 countries worldwide and operates in 97 countries, the biggest of which is in the United Kingdom. Operating in a highly competitive and volatile environment, Travelex had been known for its flexibility, high-quality services and innovation. These three goals came from deeply embedded values of its employees, which centres on competitiveness, efficiency and service-oriented. Travelex

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