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Strategic Human Resource Management on the Example of Tgi Friday’s Restaurants Chain

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Strategic Human Resource Management on the Example of TGI Friday’s Restaurants Chain

Name: Kateryna Tyshchenko Class: BA Autumn 2011 Module Code: 6SZ012 Lecturer: Jaco von Wielligh Word Count: 3954 Due Date: 04.11.2011

Abstract
The aim of this research is to investigate on the practices implemented by strategic human resources management (SHRM) in hospitality industry. The importance of practices and examples of benefits gained from the implementation are described. The evaluation of the external and internal environments by means of SWOT analysis and Porter’s five forces is presented on the example of the award-winning restaurant chain, namely TGI Friday’s. Basing on the results of the analysis, the challenges and recommendations were …show more content…

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2.2. Objectives
The aim is achieved through the following objectives: 1. To critically review the impacts of SHRM on organisational culture, its functions and structure. 2. To analyse the external and internal environment of T.G.I. Friday’s using the SWOT analysis and 5 Forces of Porter 3. To evaluate the importance SHRM for the hospitality establishments 4. To explore the recommendation for the future improving of HR practices.

3. Methodology
The purpose of methodology section is to introduce the reader to the techniques which were used in order to complete the assignment. This particular research was conducted by means of collecting purely secondary data form relevant literature and internet sources. Two models of analysis of external and internal environments of the company were evaluated in order to answer the research question of how human resource management influence on different aspects of organisation. The models used as evaluative tools are SWOT analysis and Porter’s five forces. The additional secondary data was collected trough reliable internet sources, such as official websites of the company itself and the parent company. In accordance with research ethics on academic offence in form of plagiarism, any information taken from the external source is properly referenced in the text and in the Reference section.

4. Analysis
4.1. The TGI Friday’s Brand
With a promising vision statement “to be the most respected restaurant company on the planet “,

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