Strategic Operation Issues Essays

2043 Words Jun 5th, 2013 9 Pages
STRATEGIC OPERATIONS ISSUES

ASSIGNMENT

TABLE OF FIGURES

ABSTRACT 5

PART A 6

PART B 8

PART C 10

PART D 11

PART E 13

REFERENCE LIST 15

ABSTRACT

Company A is a global company and within it has several different business units, Company A , is a specialised service provider for the oil, gas and petrochemical industries throughout the world, this report focuses on Company A Tower Field Service Pty Ltd, located in Australia.

Operations and process management are vital functions for the effective running of successful businesses, they need to be strategically planned and designed to prevent the loss
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For example, this might includes: • Key objectives, success factors and performance of the issue in question

• Opportunities or implications for changes to the process or techniques being used now

• Resource implications or constraints

• Technologies and/or manpower issues involved in the process etc.

Company A’s core business revolves around winning contracts; these contracts are based upon man-hours that is, the time it would take to complete the scope of work provided by the client. Any deviation from the budgeted man-hours results in reduced profit margins, poor on time delivery, customer dissatisfaction and loss of reputation. Therefore it is vital when quoting for a project all quality, costs, man-hours and materials are factored in. The relocation of personnel and subsequent lose of experience and personnel knowledge outlined a gap between assumed knowledge and documented procedures, as whilst the process to quote and win projects was essentially the same, it was not well documented and new employees were unable to successfully quote for a project. This not only will affect Company A’s bottom line but will result in inconsistent quotations and impact on employee job satisfaction. This has brought forward the need for a documented, maintained and reviewed Quality Management System, whereby, procedures, standard documents and templates can be used which capture all associated costs, project, client and company…