Strategic Operations Issues

1573 Words7 Pages
STRATEGIC OPERATIONS ISSUES

Elizabeth Kelly

ABSTRACT

This paper identifies an operational issue of a national food-chain. The problem is identified with the demonstration of the functional relationships and process flow analysis. With the use of concepts of operations and process management, the problem is analyzed and methods sought to provide recommendations and an implementation plan.

TABLE OF CONTENTS

Background of Hi-Lo Food Stores……………………………….. 5

Problem Identification…….……………………………………… 5

Background of the LINX Operating System……………………… 6

Analysis using Concepts…………………………………………… 7

Recommendation and Implementation Plan……………………….. 9

References…………………………………………………………..11

BACKGROUND OF HI-LO FOOD STORES
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As the writer has evidenced at Hi-Lo Food Stores, the debit card payment system seemed unable to handle the workload during peak periods of demand.

ANALYSIS USING CONCEPTS The use of technology to supersede traditional methods of payment can be seen to deliver great advantages and benefits to Hi-Lo Food Stores. The process design of the debit card system in its conception can be seen to provide great advantages to the mass service process type. This payment method can be seen as an internally supportive method of increasing operations capabilities. For example, in times prior to the LINX operations, Hi-Lo Food Stores terminal processing time was generally a longer process. This could have been caused by the customer having to present a personal cheque for payment along with a cheque guarantee card, if applicable. The second step would be for the cashier to examine both card and cheque for validity. In instances where the cheque was written in excess of the card guarantee amount, a supervisor would then be referred to for authorization. A process that would guarantee a longer turnaround time than the now widely used LINX service, debit card payment option.

In analysis of the process however, we must measure the impact of the unreliability of the service and how it causes delays and decreased outputs. These delays then impact on the cycle time at checkout
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