Essay about Strategic Plan Management

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Strategic Plan Development Riordan Manufacturing is a global fortune 1000 company and the world largest plastics manufacturer. The company’s main mission is to be the leader in innovation by focusing on research and development. In the past the company has been the first to identify industry trends and will continue to do so in the future by spending above and beyond the competition on research and development (Riordan Manufacturing, n.d.). The company is also focused on building and preserving its relationships with customers at the same time being a responsible partner with local communities to improve the quality of life for all. Riordan Manufacturing has pledged to have the most innovative work for in the industry and will…show more content…
Quality Management as a Strategic Level Objective Total Quality Management (TQM) is a strategic level objective for Riordan Manufacturing. Riordan Manufacturing has practiced employee excellence and customer satisfaction daily, and has inscribed this process in the company’s mission statement. As defined by SEMATECH, “Total Quality Management is a holistic business management methodology that aligns the activities of all employees, in an organization with the common focus of customer satisfaction through the continuous improvement in the quality of all activities, goods and customer service” (Burrill & Ledolter, 1999). Riordan Manufacturing has strived to be the best in the industry for their efficient customer focused processes. Riordan’s high-level service and quality control will build long-term customer relationships by maintaining rigorous quality controls, innovative solutions, responsive business attitude, and reasonable pricing (Riordan Manufacturing). Riordan Manufacturing also focuses on Six Sigma, leading edge research and development, and exceeding ISO 9000 standards, which is an indication that TQM is an objective of the company (Riordan Manufacturing). Riordan has created a customer satisfaction culture, with rigorous training programs and competitive pricing. Riordan’s goal is to build their customer base by having friendly and knowledgeable associates who can offer solutions to customers’ needs. Riordan will
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