Strategic Quality Management and Customer Satisfaction

For Andrei Octavian PARASCHIVESCU and Florin Mihai CAPRIOARA, organizations that desire to implement a strategic quality management approach should consider both the strategic dimension of quality and the management strategy (2014, p 19). In fact, both writers stipulate ”Quality Management” aims to advance quality to meet patron’s requirements by controlling processes (Paraschivescu & Caprioara, 2014, p 21). Likewise, their ideas confirm that the production approach demands a strict input from workers. In doing so, quality improvement teams can measure and spot

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

The increased complexity of total quality management for Riordan lies within the area of supervision. Employees are held accountable for their production quality, although there are auditors. The Quality Assurance Auditors perform a limited surveillance with an objective to provide thorough, comprehensive and effective evaluations of Quality Programs, both domestic and international. The intricacy involves becoming aware of employees cultures and ideals, and learning how to utilize these to motivate the different personnel to work to their potential.

“Perform Quality Assurance (QA)- The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used” (Project Management Institute, 2013, p. 227). The task begins with development and continues to

At the very outset , it is important to state that there is no so called best or correct structure for quality improvement. More importantly is the institutionalization of Quality improvement with clear delineation of oversight roles and responsibilities as well as accountability for undertaking various Quality Improvement (QI) activities. Different environments calls upon different types of structures, for example what operates in centralised organizations may not work or equally effective in case of decentralized organizations. Awareness about quality aspects needs to be for the entire organization cutting across the levels and departments. To the extend possible there should be quality objectives for each and every activity and or operations

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Total Quality Management (TQM) is an organizational approach that seeks to identify and eliminate the root causes of issues that undermine quality whether in a manufacturing or service organization. As stated previously USPS as a product is in a state of decline and must find ways to eliminate barriers to attaining its service commitments.

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

Total Quality Management mans all the people in the organisation all committed to the product quality and services by doing

Performance Management in its simplest meaning is a method of computing employees contribution in organization growth and sustainability. And also evaluating whether the targets set by Organization own self is achieved or not. Performance management is a process of planning monitoring and reviewing the employees’ work and his objectives and his contribution towards organization objectives’. Performance management is all about measurement of employee’s skills, their competency, his development plans and evaluating whether the skills, their knowledge is in tune with the organization objective. The emphasis is on improvement, learning and development in order to achieve the overall organization goals and to create a high level of performance. Employee performance management process includes planning work and setting expectations, continually monitoring performance of employees , developing the capacity to perform, periodically rating performance , and rewarding good performance. An effective Performance Management process creates the groundwork for excellence by aligning individual employee objectives with the organization’s mission and strategic plans. The employees of any organization has already made up their mind focusing on their personal goals in their life and what are their future expectations from the organization and what should be their actions, and behavior for their growth and further about their development

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

An effective quality assurance group needs to be involved in virtually all stages of the development of a system or product. The group is responsible for setting standards, introducing review procedures, and educating people about better techniques of designing and developing the product. The greatest advantage of quality assurance is

As companies continue to move forward, they will gain and understanding of the importance of quality management and its relation to profits, production, and customer satisfaction. Throughout chapter two of Managing for Quality and Performance Excellence, multiple philosophies on how to incorporate quality into a company are described in detail. These examples include the philosophies of great minds such as Deming, Juran, and Crosby, as well as several other accomplished quality professionals. While each of their approaches are different, they are all trying to accomplish the same goal of increasing quality. It is important to understand what makes up these different philosophies before you can choose one for your own company.

Have you experienced purchasing a product then discovered that it is defective in some way or does not function the way it was designed to, or found that a piece of the product is missing or defective. As consumers, we expect the products we purchase to function as intended. However, producers of products know that it is not always possible to inspect every product and every aspect of the production process at all times. The challenge is to design ways to maximize the ability to monitor the quality of products being produced and eliminate defects. (TQM) addresses organizational quality from managerial viewpoints focusing on customer-driven quality standards, managerial leadership, continuous improvement, quality built into