Strategies for Effective Managerial Communication and Listening

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Strategies for Effective Managerial Communication and Listening Han-Cheng Wang Hawaii Pacific University Dr. Carol Parker MGMT 6910 March 23, 2011 Strategies for effective managerial communication and listening Interpersonal communication plays an important role not only in our personal life but also in business field since interpersonal communication is the procedure that we can receive information and feeling from someone immediately and then to lead us to express our opinions, feeling, and emotion back. According to Hartley (as cited by Sethi & Seth, 2009), he defined interpersonal communication as having three characteristics. First, communication is from one person to another. Another characteristic is…show more content…
Eventually, the opinion polls will help the manager to understand the satisfaction within the employees and how to improve and facilitate communication process in the company. Additionally, because employees are sometimes more attentive to communication from another employees than from their employers, the other most efficient tool for effective communications is gossiping secretary since gossiping secretary would be more considerably faster than conducting opinions polls which are possibly held monthly, quarterly, or even seasonly. Moreover, it is also helpful to directly communicate with the natural leaders who can be apparently founded as a natural leader in all groups of employees. Communications with all employees can often be improved if the manager can communicate first with the company’s natural leaders since the natural leaders would basically understand how current employees’ feeling and thinking is. Since communication skills do not merely consist of listening and speaking, written skills are also play an important role in communication. However, most managers may describe a thing by showing too many terminology and phraseology. It would be too much complicated to read and understand for their employees. Employees may neglect the good intention of written message because unclearly written communication may have a tendency to frustrate employees. Therefore, “Keep it simple” is a good rule to follow when preparing written communications. (Duft,
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