Strategy for Tqm: British Telecom

Explain how continuous improvement models, knowledge management systems, quality systems and sustainability principles can be incorporated into business systems

Process Improvement or Business Process Improvement is an aspect of organizational development (OD) in which a series of actions are taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new goals and objectives. Six Sigma, Lean and

The management of continuous improvement and process thinking can make a difference in how organisations achieve goals, improvement and

Process Quality is the second approach we use with a concentration on validating that the policies and procedures implemented to maximize quality and customer service are being followed. We also use Process Quality to make sure the implemented procedures are the most appropriate to achieve the goals. This approach is better known as “continuous improvement” and was made famous by Edward Deming. Deming taught that by adopting appropriate principles of management, organizations can increase quality.

Additionally, we then develop plans to address those patterns and trends that show areas where we could improve our process. And finally, we continuously analyze all future data to identify areas of success and areas for improvement, ensuring that our work environment and outcomes for our stakeholders are of the highest quality.

The company ensured that they monitored each new process that were implemented by putting performance measures in place to reflect gaugeable improvements. Group leaders were assigned to each division to monitor and review them regularly, and again, more importantly, to take ownership and be accountable. The company continues to monitor and implement changes in an attempt for continuous improvement and embrace team

A major part of the planning stage is the proposed solution for the implementation. After the evidence is analyzed critically, a plan is developed to implement with the help of a change model. Before implementing change, it is important to follow the steps, which includes: analyze change, know the elements and the way to apply change (Houser & Oman, 2011).

I would like to provide an example of what it would have looked like had the owner utilizes the Continuous Improvement Cycle when looking to increase the number of patients that receive his or her medical treatment at our facility. According to Kelly (2011), there are four steps that must be executed and they are “plan, do, check or study, and act” (p. 141).

Diagnose the problem, Phase 2. Assess motivation/capacity for change, and Phase 3. Assess change agent’s motivation and resources.

4) Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

For this discussion board assignment I have chosen to further research the key term of continuous improvement. My main reason for wanting to do further research into this topic is out of a general curiosity and interest of mine as well as how it is relevant to my current job. Ever since learning about the Toyota Production System (TPS) and lean manufacturing a year ago while taking another class at Liberty University, I have been continuing to learn as much as I can about it. I think that lean manufacturing is so interesting and has a lot of value for manufacturing as well as many other fields and even in my daily life. Continuous improvement is a big part of lean manufacturing, so that is why I chose to write about this topic.

CI can be initiated either at Top Management level or at Process level based on effective feedback system. The most important factor is that, all employees should be responsible to make improvements and must work together to identify the steps needed to improve the efficiency of the overall process, in an iterative manner. This requires thorough supervision, flexible work force and

2. Umble, M Michael; Umble, Elizabeth J; "How to apply the Theory of Constraints' five-step process of continuous improvement ", Journal of Cost Management; Boston; Sep/Oct 1998

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Process improvement is a fundamental to business management.  If you run an operation (and all businesses do, one way or another) you are reliant on two things: