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Strengths And Weaknesses Of Denial Letter Sample

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Strengths: Jen greets the client in a polite and a professional tone. Before attempting to conference, she is sure to clarify if the client would prefer to transfer to VM or speak with another available party. Jen sets the proper expectations, placing and removing the client from the hold. After holding, Jen informs the client that the requested party is unavailable at this time. She takes a step further to assist MSQ by inquiring if there was anything she could assist with. She provides file details, acknowledging that we did receive her information from a 3rd party and more details including no credit was pulled. Jen summarizes the denial letter and what it represents. She empathizes with the client regarding the client's concerns

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