Study on Customer Services of Restaurents in Hyderabad

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

With these eleven core values in place I must build harmonious relationship daily with all types of customers. Building a rapport with customers is rewarding and challenging in every aspect. The most difficult is the communication process, ensuring the message is sent and received on both ends. Engaging customers one on one is time consuming but rewarding in building rapport. Through the door of operations enter customers with many different personalities and cultures with needs and

Through sustaining the customer relationships, leaders of the company have realized that “becoming nearer to the consumer” is vital for the progression.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer loyalty plays a very vital role in an organization’s success or not always, is a very interesting debate. It has been suggested at several literature that loyal customer generates ongoing revenue and they also assist in generating profitable business income to any organization. At the same time research also suggests that there are other views available in relation to the concept of loyalty. The important factor to understand is weather those factors lead to long term business profitability or not. In my opinion regardless of other considerations, customer loyalty plays a great input in the business benefits and revenue. Today’s literature review will put some light on both customer loyalty as well as other consideration. It will further emphases the importance of the customer loyalty aspect and its impact on the revenue of the firm by supporting the concept of customer loyalty.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

No organisation can progress without establishing and maintain excellent relationships with customers, employees, suppliers and stakeholders. This case study will focus on the Berkeley Hotel, based in London, and investigate how the relationships within its workforce can affect customer experience and satisfaction. Specifically, this paper will evaluate how corporate advantages, such as streamline vision and mission, customer relationship management, strong team working and customer loyalty can be fundamental in order to achieve company’s objectives.

When you build a strong, ongoing relationship with a customer, there is a personal connection made. And it is less likely that a customer is going to do something to jeopardize a close business relationship.

But, as any mom-and-pop business will tell you, it is the direct relationship with their customer that is all-important when it comes to long-term customer loyalty. "Knowing the customer" is the bottom-up approach practiced by the best of small operations-ones that know their customers well, even personally. While this practice is intuitive to small companies that life and work in the same community where their customers live, for national and international companies such

Customer Loyalty: Understanding the pulse of the customer and providing exceptional customer service by offering the fair measures of product policies like discounts, return policies of retailing and thus enhancing the business policies.

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

If the customer feels trust that they are being treating ethically than it is easier to build a long-term relationship with them (Bateman, 2015). Not only does providing quality customer service help to retain existing customers for longer periods of time, but it improves the company’s image as well. The customer’s perception of how they were treated by a salesperson is related to the way they view the company. Successful call centers can build relationships with customers while helping to keep the brand image positive (Blignaut, 2014).

The culture of commercial service has always been very important for the commercial activities for clients - buyers and traders, but in today's increasing competition this importance is increasing. Customer service is a set of activities ensuring the sale of goods and services to consumers. It affects all aspects of the businesses. It has to do with the manufacturing of products or preparing of the services, their supply, transport and the maintenance with the goal to satisfy customers' requirements. Customer service is the final stage of marketing and it summarizes the results of marketing activities. If manufacturers and retailers are not interested in customer service and what are the requirements of their customers, they will not be able to sell their goods and services and to realize optimal sales as the competition is doing. Successful implementation of customer service means winning and retaining customers, achievement of higher sales and income from them in long-term perspective, return on initially invested capital.

The establishment that will be observed and considered for this specific research will be according to the overall service in the hotel industry in the golden triangle of Kuala Lumpur. This chapter outlines and defines the concept of service quality along with the measurement of the service quality method, the differentiation between guests expectation and perception, customer satisfaction in the hospitality industry as well as the gap model that is used by parasuraman&al. on foreign and local past articles that are also related to this study.