In the topic of successful entrepreneurship, L.L. Bean would definitely be one of the top examples that it was one of the largest mail-order companies in the area of outdoor equipment in history. From the start in 1912 with a borrowed $400 and only one product offered in the United States, the business had grown to sell more than…
1. How successful has L.L. Bean been?
It sold more than 1000 outdoor equipment, such as hunter boots and camping tools, targeted to both men and women. The company had a growth rate of over 25% between in 1967 and 1975 and its return on equity was over 30% between 1975 and 1980.
In 1980, sales increased to $120 million and the number of buyers increased to 2.1 million. More than 26 million catalogs were
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Bean carried. In order to stand out from the competition, L.L. Bean needs to consider a plan for business growth.
2. Catalogue saturation
With an extensive growth rate, all mail-order clothing and footwear buyers had already reached 33%. It was hard to manage the large number of orders and increase this number any further.
3. New-buyer growth
Although the number of new buyer had been growing since 1961, the growth rates were slowly decreasing with 32% in 1977, 11$ in 1978, 14% in 1979, and 8% in 1980.
4. Response Rate
Customers started to show less response from rental lists. It had 2.98% in 1978, compare to 2.48% in 1980.
5. Marketing costs
L.L. Bean needed to maintain the brand awareness and find ways to connect to the customers. To do so, the company had been spending a lot of money on advertising. The advertising budget went from $250,000 in 1975 to $1 million in 1980, and was projected to rise in the future. L.L. Bean needs to increase the gross margin or lower operation cost in order to maintain current revenue level.
6. Seasonality
Due to climate change throughout the year, sales generated from the catalogue were high in the fall then in the spring. To attract more sales, L.L. Bean needs to find a way to increase the sales in the spring in order to avoid merchandise overstock, which counts towards inventory cost.
4. How would you respond to the questions Mr. Gorman poses at the end of the case?
In order to find the best
By 1906 Sears was operating the largest mail order plant in the world, but that necessitated that the company’s focus shift from design dominance to products and process. Sears has entered the transitional stage of the Abernathy - Utterback Model. Sears is tasked with the need to handle mass orders economically and efficiently, and develops the ‘time scheduling system’, which brings chaos to the mail order industry and defines a significant core competence (Sears Archive, 2012). Around the same time, Sears’s customers are shifting their focus to quality, which drives the need to replace the fancy Sears catalog with a factual based catalog. Sears’s core competencies are innovation, mail order process, quality products, perceived value, and factual based advertisement (catalog).
Bean operated on premise that profits are an outcome of strong customer service, and was a byproduct of such. The lack of corporate focus on targeting specific strategies to increase profits was a glaring weakness. Their business model had never been challenged externally, and the company was still operating with a focus on catalog sales instead of refocusing efforts on the growing wave of retail and ecommerce. The company recognized they were in desperate need of employees who could process data and bring the web presence up to par with other competitors in the outdoor lifestyle industry.
1. How significant (quantitatively) of a problem is the mismatch between supply and demand for L.L. Bean?
LL Bean uses low inventory levels and medium-to-low prices in order to generate sales, customers who think North Face, Patagonia or Columbia to be too expensive will go to LL Bean for their slightly lower prices. Their online-presence is also very strong, and they both have good return policies. LL Bean and North Face are similar in their online presence, but where North Face went high quality, LL Bean went lower cost. They are both quick at delivering and both also have great value-added service as their lifetime guarantees are similarly famous.
GE’s profits on revenues that were up only 5% on the 2001 sales, which had declined 3% from the
We spent $1,245,000 on advertising this period, $50,000 more than the previous year. We found out we spent so much on advertising but the spread of spending on different media outlets were incorrect. As a result, we would allocate our spending differently for 2017. A large amount should be put into magazines and none into internet. According to the market research, magazines are the most effective method path in reaching customers. Furthermore, we increased our spending on branding from $250,000 to $275,000. We increased branding for this year in hopes it will continue to enhance overall brand awareness. As a result, we spent $25,000 more on branding for this year. However, the firm in first place spent almost double in branding compared to ours and it has clearly done the trick. Our company will continue to discuss branding spending moving forward. One problem that cost us this year was the increased price of the mountain bike. The price of $775 was the most expensive and we did not see the increase in sales we were
L.L. Bean, Inc. was started in 1912 by Leon Leonwood Bean to sell his invention of the Main Hunting shoe and was marketed to sports hunters via a mail order circular. Leon Gorman, L.L.'s grandson, succeeded him as president in 1967, and continued to build the company with his Grandfather’s golden rule in mind, "Sell good merchandise at a reasonable profit, treat your customers like human beings, and they'll always come back for more” (Schleifer, 1993). The company would continue to grow into a major catalog distributor, manufacturer, and retailer of outdoor sporting merchandise (Schleifer, 1993).
Sales Growth: The increase in sales over a specific period of time, often calculated annually.
- One who creates a new business in the face of risk and uncertainty for
L.L.Bean started from making a hundred pair of boots, to becoming one of America largest mail order retailer of high quality outdoor goods and apparel for men, women and children. Leon Leonwood Bean founded L.L. Bean in 1912; the company headquarters is in Freeport, Maine. Leon Leonwood Bean founded his business on a belief in honesty, commitment to quality, customer satisfaction and a passion for the outdoors.
Ownership of tanneries, factories and leather research centers maintained the firm’s brand of commitment to quality and boosted the company’s ambition and confidence in delivering products that met customer expectations
Without disciplined direction, no one achieves and sustains success without it (Maxwell, 2002). Yvon Chouinard exemplifies this trait, using discipline and perseverance to develop a successful business while staying true to his personal values. With success came a strong sense of responsibility. Chouinard realized that a profitable company not only provided the opportunity to achieve personal goals, but made it possible to make the company an outstanding place to work, and to be an important resource for environmental activism. Chouinard’s first business began out of dissatisfaction over the quality of climbing hardware, so he taught himself blacksmithing and began forging his own equipment. Soon, he was able to support himself by selling equipment to climbers from the back of his car, and by the 1970s, his company had grown to be the largest domestic supplier of climbing equipment. By 1973, their clothing line had expanded and grown popular enough to necessitate its own label, so Patagonia was born (naturally advanced.wordpress.com). Due to the popularity of their products, Patagonia began to grow rapidly in the 1980s; at one point they made Inc. Magazine's list of the fastest-growing privately held companies. That rapid growth came to a halt in 1991, when a recession caused sales to slow and banks required the company to pay off their revolving loan, making it necessary to
1. A brief history of the brand: origins, key stages in its growth , etc.