Succession Planning in the Hospitality Industry

In unit 7 Discussion, we are asked to discuss the relevance of succession planning for any healthcare organization. Consider a selected healthcare organization and propose any specific challenges associated with that type of organization (funding, training, education, staffing, et cetera). Include the titles or departments that might be engaged to implement and monitor an innovative program or service.

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

“We all have competencies. They are the sum of our experiences and the knowledge, skills, values, and attitudes we have acquired during our lifetime” (Pickett, 1998, p. 103). A successful organization will have a set of competencies defined. Having competencies identified outlines the framework of standards that a company and employees should follow. There is a tendency to list a large number of competencies when creating the standards for an organization. Companies should focus on five to seven key core competencies that are needed in order to be successful. The core competencies should encompass the growth of the company, staff, and public perception.

The data for research was gathered through primary research, in form of mailed questionnaire of opinions, performance and career paths to investigate whether formal qualifications would help the general managers in their career development. The research focussed on the career progression of general managers with qualifications or without qualifications, in 50 plus bedroom hotels that appeared on the Scottish Tourist Board. This article is useful for future graduates and future managers or general managers as it gives information of the beginning level to be a manager in hotel industry. The limitation for this research was, only 54 questionnaires were returned from 96 those were delivered. As the consequences, bias that affected data reliability and result did not represent the total sample of population. Based on research findings, the author concluded that within the changes of industry, it increases the demand for general managers to be more business-oriented. Therefore, universities start to reduce traditional approach such as food and beverage operations in the students’ subject. Moreover, formal qualifications have become an essential part for managers’ carrier in Scotland and were recognized by giving benefits in function managerial skills rather than personal transferable skills such as communication, time management, decisions making and leadership qualities. This article is useful for industry as it provides the combination of information including theories and traditional compares with modern approaches to achieve the General Manager position. It also helps educational providers to modify and improve the hospitality students’ curricula in order to meet the needs of current industry

I believe the most important skill to have is to be able to learn a new task and become effective at it quickly. This is something I take pride in the ability to do. Fairmont looks for employees with communication skills. In the hospitality this is especially crucial since there are so many people responsible for different tasks. Front desk, housekeeping, management must always be on the same page for things to run smoothly. As listed as one of Fairmont’s core values team work within a department and between different departments is an important skill. Communication skills and team work go hand in hand. In a hotel, employees have to have the ability to problem solve guest issues. Different types of problems often arise and an employee must have to think quickly to keep a customer happy. I believe this are all skills I have acquired from my past experiences working a hotel setting, solving various issues and ensuring customer satisfaction through personalized service.

The FAA, like other government agencies are under extreme budget cuts and sequestration. Adopting a Lean Framework for Succession Planning is paramount. The methodology used in previous successful programs that were adopted by agencies at a low cost to the organization followed a five-step process. In this proposal, we follow the same five-step process for implementation:

The management skills and learning and development action plan is helpful to find out the personal skills and resources that provides career aspirations to an individual for personal development (Shiffman 2015). The following plan in this relation is presenting a clear account of the personal career goals and the future career opportunities that can be gained through the accomplishment of particular degree course. The following plan has also provided a clear account of the learning goals determined for the future career as well as

To succeed at becoming a great business, a formula for success must be developed and tested until it is perfected. Giving back to those who have made us so successful is the formula for our future success. As the future district manager, I understand that I have a role in this formula design; this can’t be done by one person, but as a collective and efficient team. A combination of comparison and experimental job analysis will ensure that our employees are better prepared for their positon. Investing in them through coaching and mentoring begins from their introduction into the organization. To recruit

Companies should also identify early on the talented individuals who can be developed for advancement.

Increasingly the most important attribute of any employee looking to progress in their career is to find a position that aligns with their innate strengths and abilities. Finding the ideal work culture involves first having insight into one's own strengths and career plans and preferences, then continually looking for ways to develop and refine strategic and operational plans that lead to organizational goals being accomplished. This link of individual career strengths to an organizations' strategic and operational plans is the catalyst of career growth and organizational advancement (Rodrigues, Guest, Budjanovcanin, 2013). Knowing one's ideal work culture can also lead to greater insight in how to solve complex, challenging problems organizations face in the pursuit of their strategic and operations plans and goals. Doing this creates a solid foundation for the growth of a career, and it all starts with insights into the ideal work culture.

Through travel and hospitality related experiences in my life I have created two major goals for my career. My first trip to Las Vegas was the time when my first major career goal was established. By walking through each hotel I could easily see that each place had a different style and way of operating. Observing these examples allowed me to determine which hotel/resort or company would be the best to work for. MGM’s Aria Resort and Casino has always stuck out to me as a well-running, high class establishment; the workers are professional, but friendly and the atmosphere is comforting while keeping up with the modern times. With this said, one of my goals is to be employed by the Aria. Although, knowing how competitive this industry can be, I would

Hospitality jobs, which include hotel jobs, resort jobs, restaurant jobs and other food service jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving (Wang, Y. (2010). New trends in management have swept through the international hospitality industry in recent years and some have left without a trace while others have shown more staying power. Whether it be total quality management, employee empowerment, or re-engineering, each new management shares a common element. The main yet rapidly changing role of the manager in implementing change, facilitating employee performance, building effective teams, and assuring delivery of quality goods and services to the public(Wang, Y. (2010). The hospitality industry 's employment base is the largest of any industry in the private sector in the USA. It surpasses the agriculture sector and the auto, electronics, steel, and textile industries combined in number of people employed. The hospitality industry worldwide employs over 255 million people. Within the USA, the hospitality industry employs over 13.9 million people, or 11 per cent of the working population. Hotel employee turnover is a well-documented problem in the hospitality industry with reported turnover rates ranging from 31 percent to 43 percent to 58.8 percent in the U.S. (Ziegler, H. (2015). Turnover in the hospitality industry is reported to be "nearly twice the average

Hospitality industry is one of the world¹s largest employers and brings people together in a global community. It is undergoing a significant change with cross-border expansions in high-growth markets and the threat of digital or tech disruptors. This is redefining the roles, responsibilities and capabilities of leaders in the industry and has created a demand for professionals with a strategic mindset, agility, strong leadership skills, and financial sophistication. Moreover, characteristics of the industry such as dynamic travel trends, labour intensive workforce from different cultures, long operating hours, intense competition and fast pace of developments requires a leader to have broad understanding of property-development skills as well as operating skill-sets. Leaders should have a clear understanding of the company’s brands and its strategies as they enter new markets.

Customer care and efficient operations can give hospitality related business a decided competitive advantage, and improved technology in hospitality industry which allows these businesses change in both areas.