Sue Shellenbarger Mirroring

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The Wall Street Journal recently published an article written by Sue Shellenbarger which broke down nonverbal communication and it’s affect in the business world. Shellenbarger focused on “mirroring” and how one can effectively mirror whom he/she is speaking to in order to close a deal or build stronger relationships. Some of the do’s of mirroring include: do build a connection first rather than mirroring a stranger; do try and match the other person’s vocal tone and style; do start with nodding and tilting your head; and do move on to mirroring gestures but be genuine otherwise it will hurt the relationship. Shellenbarger also listed some of the don’ts such as: don’t try to fake your interest; don’t mirror negative body language such as crossing
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