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Summary Of The Outliers By Malcolm Gladwell

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The Outliers by Malcolm Gladwell describes the problem with Korean Airlines as a struggle with communication. Chapter 7, “The Ethnic Theory of Plane Crashes,” explains how the first officers respected the pilot’s authority too much to comment on problems they saw, instead they believed the pilots were in complete control and that they were only there to help provide food or drink, not flying advice. This communication issue is based on the problem of power distance in the cockpit. Power distance is where there is a extreme deference of the subordinate to their leader, and it is very prominent in Korean culture (Gladwell, 2008, p. 206). By removing the power distance between the pilot and his first officer there is immediately more communication.

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