Summary: Verizon Wireless Billing Case

Satisfactory Essays
Thank you for allowing Verizon Wireless the opportunity to respond to Ms. Kettle’s complaint. In her complaint, Ms. Kettle states she signed a contract with Verizon Wireless on July 22, 2017. A few days later she received notification via text message that her account was placed on paperless billing. Therefore, she did not receive her first invoice until August 28, 2017. The invoice included charges for two months and a late fee. Ms. Kettle requests assistance with this matter. Our account records show Ms. Kettle activated service at indirect agent Cellular Only Connection on July 22, 2017. The Enroll in paper-free billing option was selected during signature of the contract by Ms. Kettle. Instead of receiving a paper bill, the customer
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