Summary: Verizon Wireless Billing Case

Issue 2: When customer (Susan) first time argue with Rogers, the people said there is nothing they can do and Susan has the full responsible for the bill. The attitude made Susan very uncomfortable.

The generation of talking face-to-face is slowly fading away, and the technology era is going to keep on growing. One of the most widely used technology services known today is the cellular phone industry. According to the Pew Research Center’s website, 90% of American adults own a cell phone. Of that 90%, the smartphone ownership is at 64% (2013). Verizon Wireless, along with the other major carriers, T-Mobile, Sprint, and AT&T, have taken this data and comprised a growing industry where competition arises from all angles. These companies have battled one another on pricing, plans, and customer service for many years in order to stay on top. Unfortunately, these are major factors in whether or not a customer will choose the particular company over another.

He declined to remark on what data or conditions may make Verizon leave the arrangement inked in

With SpeedMatch, only available from Verizon, you get matching speeds, upstream and downstream. The fiber-optic network allows you to connect your whole household. Even on more than one device!

Verizon Wireless may be losing at least one competitive advantage as a result of lack of knowledge about how employee benefits packages in the wireless industry compare. Studies have shown that valuable employees and top talent candidates are highly influenced by employee benefits packages considered to be good (Paterson, 2013). The leadership team’s determination and call for organizational growth, translates to both retaining current employees and enticing new candidates to join, an area in which a top employee benefits package is a major contributor. With this consideration, and factoring in the problem of a lack of updated information, it was determined that there was a critical need for a current benefits package comparison. The

In May 2016 Verizon released a new commercial for a prepaid plan to compete with the cell phone providers such as AT&T, Sprint, and others. The 2016 Verizon commercial was titled “Verizon: A Better Prepaid”. Its purpose was to let the audience believe that Verizon’s product was the best on the market for the prepaid plans that are available. However, this is a common claim among companies regardless of what the product they are selling is. Therefore, Verizon needed to create a commercial that was both memorable and affective, and they did just that with their latest ad. With the ever-growing competition in today’s economy, instead of bringing something fresh to the table, Verizon’s marketing crew boldly brought back some old, and somewhat forgotten popular tunes that appeal to the 80’s and 90’s kids. This technique was useful in drawing in a specific audience and initiating a positive feeling of nostalgia in them, which in return gave Verizon’s ad a boost in the eyes of its viewers. It is small things like this that marketing teams strive to put into in their work. Along with their superior use of marketing techniques, Verizon offers a wide variety of information about their product. According to Verizon’s official website, their new prepaid plan offers 4G LTE coverage. However, their information regarding this product varies depending on where you receive your information. Nevertheless, Verizon created a successful advertisement to make revenue for their company, and

Account records show Ms. Gingery has been a Verizon Wireless customer since June 4, 2015. When reviewing the account I found the account was interrupted for non-payment on October 20, 2016. The account service was restored on the same date after a payment

Verizon is a major telecommunication provider in the United States. The company is the market leader, with $110 billion revenue and $2.4 billion in profit (MSN Moneycentral, 2012). Verizon has steady revenue streams that are largely based on a subscription model. It has several business segments, including wireless (63.3% of revenues) and wireline (36.7%) (2011 Verizon Annual Report). Most of this report will therefore focus on the wireless business, not only because this is the largest business that the company operates but because it is a rapidly growing and evolving business as well, a function of the rapid pace of smartphone adoption in America.

However, I was told that if I wanted to terminate the contract I would have to pay the 200 hundred dollar early termination fee. On the other hand, place the phone on inactive status and pay 20 dollars a month. I was frustrated with these options so I told them I will pay the 20 dollars and when I get back from deployment I was going to switch carriers. The operator seemed if she did not care either way. After returning from deployment I switched to Verizon and long story short, I am currently with A&TT. Still, I see a change in the not too distant future.

Accounting information is used by management in various ways to make the business decisions. Accounting information is used to compute financial ratios and comparing the financial data of one period with other. Various Ratios are used by the managers and accountants for controlling the functioning of the organization. These ratios are also known as accounting or financial ratios, these ratios play very important role in the organization. Following are the ratios of Verizon wireless for last three years:-

“As a leader in communications, Verizon's mission is to enable people and businesses to communicate with each other. We are also committed to providing full and open communication with our customers, employees and investors”

Verizon Communications is not able to achieve its objective of becoming the market leader in delivering innovative, integrated communications solutions to its customers (management).

The success of the economic agents depends on a multitude of forces, such as the managerial ability to combine and exploit the resources in an efficient manner, the ability to manage the labor force or the ability to develop positive relationships with the external stakeholder, such as the customers, the business partners, the public and so on. Still, while all these factors are crucial, they are merely adjacent to the core operational function which builds towards organizational success, namely the organizational operations.

Before Sprint acquired Nextel, Sprint was ranked as the nation’s third largest wireless company as well as the third leading carrier in long-distance service (Sprint-Nextel Deal?, 2004). However, there have been many complaints against the company. For example, the company has been accused of billing problems, unauthorized charges, and rude, unhelpful customer service. Moreover, there have been complaints about coverage service areas and roaming. On the Consumer Affairs website, Sprint customers have written about their experiences with the company. In October 2002, a man from Lafayette, LA, expounds upon a time when Sprint’s customer support changed his calling plan to better suit his needs in his current situation. They had promised to a hold plan for

threats as an organization. This case analysis will highlight the top three for each category and provide a rational for each factor. The SWOT analysis will serve as a tool for identifying alternative strategies for the organization and help define a 3-year growth plan. Various matrices, including a SWOT analysis and a Financial Ratios Analysis, will also support specific strategies and long-term objectives. Other relevant, recent activities and supporting research will also be supporting the strategies defined in the case analysis.