Super Service Essay

Our organization is profitable because of our customers and our employees. In order to keep our business operating successfully, we need to make sure our customers are getting the highest level of service at all times. We rely on our employees to provide this stellar customer service experience, so they need to understand how to maintain that. The goal of this new employee training is to teach new associates our expectations on how they can create that experience for customers. The training will teach them how to build loyalty with customers; how to create good first impressions; and how to manage the expectations of customers. Our customers expect great service every time they interact with one of our employees, so it is our job to make sure that happens, regardless of who they are working with.

In this paper we will look at outrageous customer services and three principals of customer service. We will also cover intergrading principals of customer service personally and professionally. Often in this paper we will use Costco as a model to explore the concepts of customer services. The goal of this paper is to get a clear understanding of what outrageous customer service is and what it looks like in action through the Costco experience.

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

I would definitely recommend this book to anyone and especially people in the customer service industry. Working with people all of the time can be frustrating and this is a great book to show you how you can make a difference working with people. That is one of the most importance lessons in this book – that every day you can make a difference in the world. This is something that is easy to forget when you get wrapped up in budgets, spreadsheets, and meetings but it is very important. Remembering something as small as this can make a huge difference in both your life and others

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

The service encounter experience determines future levels of service and profit generated by the organisation. It is where emotions of the service user and the customer service representative meet in real time; most people judge service quality within the first few moments. Service is often described as ‘emotional labour’, because it demands service personnel to engage their emotions in their work in a way that a production line role does not. The science of customer service treats customer satisfaction as a function

Good customer service has become something that is hard to find in today’s digital world. People are often being replaced by computers, recorded messages, and machines of all sorts that will do the job of the person who used to do it. The problem with this, as I’ve pointed out, is that you cannot bond and interact with a computer device. You will never get to know the computer, feel cared about by the computer, and you won’t ever feel compelled to tell others to go see the computer at a particular place because it will treat you right.

The author provides several main rules including “The Ten Commandments of Customer Service” which he then describes in detail in the book. The

The goal is to achieve higher levels of customer satisfaction and create a uniform policy for all employees to follow when dealing with customers. This training will give the employees a deeper understanding of what

Module description This module covers the skills and knowledge required to advise on and carry out customer service strategies and to evaluate those strategies on the basis of feedback and design for service improvement. Learning outcomes Students will, upon successful completion of this unit understand the needs of both internal and

Write your own philosophy and definition of customer service: My philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking ownership of my

Carl Sewell’s book “Customers for Life” is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he explains the things that he has found to work for his business in great detail so that you may also apply them to your business. The entire book revolves around these 10 commandments to customer service:

Service excellence is an extremely important for the Hospitality and Tourism Industry as the cornerstone of the foundation of this business. Business depends on travellers; they are number one for prosperity and for future development of a customer- focused Industry. Sarah Cook proposes that “good service is meeting customer’s expectations”. (Cook, 2011, p. 17). She shows that excellent service is exceeding customer expectations and “to provide world class service needs to improve the total relationship with the customer, the customer experience, improving the process through which is delivered to the customer”. (Cook, 2011, p. 17). Most people’s definitions will be based on personal experience. Put simply, providing service excellence in the hospitality industry is about ensuring the guest is happy with the product and its delivery during the product delivery period, but also that they retain happiness with the product after the product delivery period is over. Disney Institute declares that Service Excellence means exceeding customers’ expectations and paying

Today, many would agree that customer service is an oxymoron; there seems to be very little service associated with customers when they have a need after the close of sale. Once the business has received payment, they quickly move on to making the next sale forgetting about their current customers. While this business model may work well for the beer vendor at The Ballpark, it unfortunately does not translate well into other business models. Consequently, the lack of service in many organizations today is an indicator of a deeper problem. Recently a co-worker had an opportunity to help a family in an unfortunate situation; however it was easier to criticize instead of helping. The co-worker showed absolutely no compassion

The advanced Customer service training course utilizes a variety of teaching methods like short lectures and informal exercises/activities to develop excellent customer service skills. Trainees will receive a workbook as a summary of the training course which they can use for future reference. Below is an outline of the course content: Identifying customers and their expectations Positive steps to excellent customer service Making a difference The importance of communication in the service delivery process Barriers to communication Projecting a professional first impression Making the most of your voice Building rapport Telephone etiquettes