Supervisor Russ Brown Case Study

Decent Essays
Supervisor Russ Brown exhibited three different types of communication to Tom and his employees. First, he sent out a message that he was a reasonable and flexible supervisor using oral communication and as a result Toms start time changed three times within the first two months of employment. Equally important, these characteristics were communicated in written form following the two other incidents when Tom’s tardiness was an issue. In addition, Russ demonstrated nonverbal communication to all employees, including Tom, that chronic tardiness would be tolerated. Despite Russ’ oral communication to Tom that he was flexible and would work with him by changing his start time, the nonverbal communication in these meetings fueled Tom’s lack
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