Supply Chain Management and Quality Management in IKEA
IKEA was founded in Sweden in 1943 by Ingvar Kamprad to sell home products, such as furniture, accessories, bathroom and kitchen supplies. In addition, IKEA is a leading brand that create self-assembly furniture sales in cheaper price, and IKEA has been the world’s largest home products retailer so far (IKEA Group, n.d.). The purpose of this essay is to discuss and analyse the supply chain management and quality management in IKEA. In this essay, the products and services of IKEA and how IKEA operates will be introduced, and the importance of supply chain management and quality management and how IKEA operate these two management will be analysed. Moreover, some suggestion that how IKEA operate better based on supply chain management and quality management will be offered.
IKEA’s business idea originally was to provide the public affordable home products instead of for the small number of people. It combines features, quality, design and value together, and always keeps in mind that the concept of sustainable development (IKEA, 2016). From the design, procurement, packaging, distribution to the business model, the IKEA business idea is present in every aspect of the company 's daily operations. Therefore, the aim of IKEA is to create a more comfortable and happier daily life to people (IKEA, 2016). To achieve this goal, IKEA always use the well-made design to create beautiful, practical, sustainable and affordable
The well-known ‘build-it-yourself’ product design makes them progressive and makes them running ahead of the competition. IKEA is the only big brand in a category further not present in global markets, there are no real competitors operating in the same category. In 2013 775 million customers visited IKEA in 2013, and its website hosted 1.2 billion visits (4). Due to the ‘build-it-yourself’ product design IKEA is able to provide their customers with high quality and low cost products, even the customers with limited income and limited living space
* IKEA’s low cost structure has been the very core of its success. It’s low-cost and high-quality strategy fits with the current state of the economy. Offering convenience factors within IKEA’s stores would fit well with IKEA’s low cost structure. It maintains its low-cost business model by creating a different furniture shopping experience. IKEA supplies customers with all possible materials needed to complete their shopping when they enter the store (that are, measuring
In today’s competitive business world, the best companies have discovered a powerful new source which encompasses on all the integrated activities that bring the product to the market and create satisfied customers and is called “Supply-Chain Management”.
Reorders are placed at the time of review (T), and the safety stock that must be reordered is:
The services and products offered by IKEA provide value to its customers in various ways. For one, the products and services are very affordable. The products and services are not priced highly and therefore, the average customer can enjoy them. At the same time, the products are of high quality. From IKEA’s slogan “low prices but not at any price”, it is clear that the company prices its products lowly but that does not mean that the quality is compromised. IKEA satisfying its customer’s needs through providing them value for their money as they provide quality products that will last for a long time, and at affordable costs. The fact that the company has set the minimum acceptable standards for its wood, implies that it is also keen on quality and on the environmental impact of its action of making furniture ( Edvardsson, Enquist & Hay, 2006).
In the San Diego distribution center (DC) information flow example, dealers not being notified automatically of order status would be classified as
"The ability to learn faster than competitors may be the only true sustainable competitive advantage." – Arie P. De Geus
In an organization, product quality and delivery is largely dependent on the supply chain management which in turn affects the overall profitability. Therefore, supply chain quality control is essential in any organization to ensure a competitive edge in the industry and minimizing the operating costs. Firms are thus competing on the innovation front to stay upfront in meeting customer expectations. One of the industry in which advances in supply chain management have been evolving rapidly is the retail industry. Due to the changing nature of the competitiveness in the retail industry, supply chain managers must come up with expansion plans that align with multiple-channel and geographic growth.
Being one of the leading Companies in Furniture, IKEA offers an extensive variety of decently composed, useful home outfitting products at costs that are reasonable to individuals who are attracted to their Swedish design. This is the real trick which led to IKEA’s success, advancement in product design development, targeting proper designers and suppliers to how they offer their products in IKEA stores. Over the past six decades, IKEA went from the cozy forested areas of southern Sweden to being a one of the largest competitors in the retail industry in over 40 countries around the globe. The story of IKEA began in 1926 when organizer Ingvar Kamprad is conceived in Småland in southern Sweden. He is raised on 'Elmtaryd' where he began his entrepreneur skills by selling matchsticks as a source of income where he discovered bulk purchases at discounted rates and learnt how to expand his inventory which in turn led to IKEA. IKEA expands their markets, for example, Japan and Russia. Everything from the
IKEA is the largest furniture chain in the world, and in 2011 the Swedish company operated over 270 stores in 25 countries. In 2011 IKEA sales soared to over $35 billion, or over 20% of the global furniture market. Most of its stuffs believed IKEA will massive growth throughout the world in the coming decade because IKEA could provide what customer wanted: good design, and good made contemporary furniture with an affordable price. In one word, IKEA’s global approach focuses on simplicity, attention to detail, cost consciousness, and responsiveness in every aspect of its operations and behavior. (Jones, 2013)
IKEA is known as one of the world’s largest furniture retailer that focuses highly on cost control, operational process and product development. IKEA differentiates itself from most furniture retailers by offering a wide range of well designed array of home furniture at very attractive prices that remain affordable to a large group of diverse customers. There are some unique features of IKEA as compared to most furniture retail stores (IKEA, 2012)
IKEA can establish their business by targeting both markets as their product range of interior furnishings are required by both households and business establishments. However, in either case, customers are the target for any company. To be able to find out the requirements of the customer is the challenge and is the area that the company needs to analyse
IKEA’s BUSINESS IDEA (www.ikea.com): “We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
IKEA established itself as the largest furniture retailer in Sweden by the early 1970s by reinventing the wheel of furniture manufacturing at that time. Majority of furniture manufacturers in Sweden produced expensive products with designs that were basic or passed down generation to generation, additionally other manufacturers stores where located in downtown congested areas. IKEA’s strategies which consisted of low cost low priced furniture, brave intricate designs, self-assembly,
This paper describes the basic philosophy to supply chain management in order to develop and implement comprehensive supply chain strategies for Sony Corporation in global operation. Sony is committed to fulfilling its responsibility to society as a corporate citizen, including managing its supply chain in a responsible manner. To achieve this goal, Sony is working with its business partners, suppliers and subcontractors to help ensure that they adhere to the same high standards as Sony in the areas of human rights, labor conditions, health and safety, and environmental protection.