Support Clients to Make Use of the Advice and Guidance Service

895 WordsJan 12, 20134 Pages
AG2 Support Clients to make use of the advice and guidance service When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients have a variety of different situations and aspirations and need to be treated as individuals. The room in which IAG is conducted in is private, spacious and clutter free in order to allow the client to feel secure and allow them to feel relaxed…show more content…
As my clients come to see me to help them to find work through either training or employability skills it is important that I have had information on the local labour market, job roles and training courses for them to browse. I also have information, that from my experiences within the employment and welfare to work sectors I have found to be useful to clients when exploring the reasons that they are currently unemployed. Such information is on benefits, local authorities, counselling services, childcare provision, support groups and volunteering resources. I also have established links with a large number of third sector and employability agencies that I am able to refer and signpost clients to. When conducting advice and guidance interviews, it is essential that the client has fully understood a service or a particular course of action so that they can agree that it will be helping them towards their goals and fit in with their individual circumstances. If any such service does not fulfil the requirements and needs of the client then another option must be suggested, or a solution so that the client can use the service. One of the most common examples of clients not being able to attend training sessions is due to the cost of childcare, or having nobody to look after the children. I have agreed with Job Centre Plus that childcare provision can be arranged and paid for by them on behalf of the
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