Support Technology Advantages

* Suitable support for staff and managers handling difficult customers in line with company procedures, such as case conferences or guidance.

A successful IT system is something that is composed of several different functional components to make it a whole. It takes each component to efficiently work so that the entire system runs smoothly. When one or more parts of the system are not properly working it can affect the entire IT system as a whole and render it completely vulnerable to people with malicious intentions. In this paper I will discuss the role of each component in it and shed some light as to why each is needed.

• Technical support – For all aspect of IT emergency problems. They can restore the entire system or individual aspects or elements.

Permits the PC to perform different assignments send and get email, turn upward sites, and so on

Phishing Protection, a feature guaranteed by this software that checks whether the domain you are about to log into and password entered is the correct one.

The support technicians at the call center can access this DSS and it will provide instant solutions to reoccurring problems and problems that are more complex. Currently, when customers call for support the technicians have to troubleshoot from experience or can escalate the problem to the call center lead or the support center manager to help resolve the issue. This process in inefficient, because the lead and the manager can only handle one call each. Realizing that the support center has ten support technicians and only two people, the lead and the manger, with expert knowledge, the owner wanted to find a way to have a computer based solution system that everyone could access to resolve customer technical issues. A DSS is the solution to this problem.

Support services are the services a company gives the customer after they have purchased a product. These services are based off of the wants and needs of the customer and must evolve in order to be a part of the competition (Kotler & Keller, 2016). It is important for a company to pay attention to the wants and needs of the customers as those are the criteria they use to make purchasing decisions. Customers usually have three criteria they worry about when considering product support; reliability or failure frequency, downtime, and extra costs (Kotler & Keller, 2016).

Once an employee begins employment with a company he or she must first go through completion of the internship program. During the program the employee has a very important briefing that he or she completed on time, and then presented to the CEO of the company. The guidelines required to complete the briefing assignment consist of the explaining in detail the selection process, and how it was affected by the goals of the organization and stakeholders. The briefing will explain the process needed for selecting and acquiring an information system and how the goals of an organization can drive the selection of the system. The briefing will identify

____ 35. An advantage of assigning primary responsibility for user support to the IT department is that all computer activities are combined and users know who to contact about various computer problems.

Support would be the fifth phase of the SDLC, some would call this phases System Maintenance. The tasks for Support includes three; (1) Recording requests for changes as a result of failures or enhancement, (2) Prioritizing the request into high-or low-priority, (3) Fix failures by issuing patches (high-priority), services packs (low-priority), or new releases (“What is System Development?” 2012). Deciding to enhance a system requires for the users to start the SDLC process all over, from the beginning.

Administrative elements within our organization include training, support and maintenance. Training is critical in consideration of TCO because if not accounted for correctly and provided, end users are more likely to resist changes to new systems, platforms and, slowing adoption of a new solution and adversely impacting productivity (Hockel & Hamilton, 2011). General support is a critical part of TCO because unexpected needs may arise that can jeopardize performance of solutions. For instance, system downtime can negatively impact the bottom line of the business. Support in the form of dedicated helpdesk services (if not automatically provided under contract),

The support strategy will increase the systems efficiency and maintain long-term stability of the overall system, support plays a large role in the everyday operations of the system. The Hi 5 team will guide all the associated government departments during the implementation stages, the team will also provide long-term support after the new system goes live. The team will make sure that they will be able to fix and assist any issues that may occur with the eElection system.

Also by these systems the company reduced its business cost and maintains the information and the data very updated form.

Enabling the SMS, Financial Viability, Cost, Technical Support Offerings, Overall functionality, Architecture Compatibility, Platform Portability, Web functionality ?to go?, Manufacturing Experience, Training approach

This case study sheds light on the value of information as Integrating Siting Systems INC (ISSI) has to make a decision on whether to conduct a test or go with a regular decisionmaking process in deciding whether to produce a standard or robust system. Our aim is to decide whether we should install the standard system, the robust system or to carry out a test that would help us make a better decision.