Susan Munro Case Evaluation

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

Customer service involves a consideration of what is needed to treat the customers in a desirable

Through sustaining the customer relationships, leaders of the company have realized that “becoming nearer to the consumer” is vital for the progression.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

I choose to use my older sister,Chioma, for this assignment because I felt like she was the perfect candidate to explain what she does. I decided to call my sister and ask if she was available to help on November 1,2017. I said my name and explained why I thought she my best resource.She came up with an idea that we could actually meet up at a private place so that I can be interviewed. We scheduled to meet up on a Sunday because it was basically the only day we were both free. She choose one of the officesses that she worked at earlier in the year; and thought that 2:00 pm was a reasonable time.That following Sunday we meet up and was dressed in formal attire. I wore a tan button down with a blue tie, and accompanied with black slacks. My

More details: Sarah Robinson was arrested Friday by U.S Marshals on a grand jury indictment filed in early July stemming from an alleged incident in eastern Missouri in March 2014.Robinson accused of being in possession of a detectable amount of methamphetamine with the intent to distribute it. She was still in Wyandotte County Jail in federal custody Sunday evening and is expected to have her first court appearance Monday. Sarah says “My life had taken a downturn since my husband's sudden death three years ago, while she was pregnant with twins. I lost my job and my house and was living in my car.”

* Building the right relationships with the right customers involves treating customers as assets that need to be managed and maximized

On July 22, 2015 at approximately 10:22 PM, I Deputy Bowring, was dispatched to 650 County Road 1858 Yantis, Texas, regarding a possible structure fire.

This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

The second statement is ‘To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work’

For the first interview I met Beth at what I considered to be a well-known local coffee shop, and relatively common ground for us both. Beth was quite comfortable in that setting although, she informed me, she had never been inside that place before. This was

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

Anthony was neatly dressed, had good hygiene, and was well groomed. He made direct and appropriate eye contact and has no notable physical characteristics. He appeared relaxed, sat comfortably, and remained attentive, cooperative, and friendly throughout the interview. The client has an orientation X 4.