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Swot Analysis Case Interview

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Strengths: Kelsey greets the client in a polite and a professional tone. She does a great job recapping the client's concern and digging deeper to gain a better understanding of the client's concerns. From here, she verifies the names of the team members assigned to the file with the client, to help recognize the processing team she is curtly working with. She explains to the client we have a loan file still active, however, the denial letter she has represents a previous file no longer in the process. She empathizes the regarding her concerns and confusion receiving the letter. She helpfully suggests contacting the MB assigned tot he file to gain further confirmation of the loan in process. She sets the proper expectations placing the

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