Strengths: - Good execution of the strong intro with both the client and team member. - Good foreshadow of WHY you are asking the questions for security. - Shortly after verification, Tim foreshadows what he will be doing during the hold time. - Tim acknowledges the client with empathy right away regarding when he will receive the funds from the disbursement. He acknowledges this with empathy again near the end of the call when the client brings it up. Great! - Good use of positive language - "Absolutely!" "Beautiful!" - Great execution of the strong close. Opportunities: - Properly noted/coded. In his notes, Tim captures the portion of the phone call regarding the clients' disbursements. However, he does not reference the portion
Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the
Andrew greets the client in a polite and a professional tone. great job offering the client empathy for any trouble she had getting the message of the information needed.
- Noting/Coding. Nancy recalls this loan and verifies the client, however, she misses the opportunity to note/code AMP. It is important that we do this on every loan we enter for reporting purposes, as well as internal communication.
- Clear/gump/concise. (2:30) Nancy asks the client if an appraisal was completed, however, this is something she could have looked up in order to confirm for her. Utilize your resources, such as doc viewer, to see if an appraisal was completed and then you can accurately advise the client. This is important to do, as we are the experts and have this information available.
- Bria executes on the strong intro with the okay to speak with as well as the client when he is brought on the line.
Once the client is complete, Lindsey ends the call strongly by inquiring if any thing else is needed. She drops off the call politely.
Tom Sawyer is a boy who lives with his Aunt Polly, and two cousins, Sid, and Mary. His life consists of a lot of choices. Some good, and some bad. Once, he and Huckleberry Finn, Tom Sawyer's best friend, and their good friend Joe Harper, decided that they were going to run away and become pirates. They ran away and were gone for three days and nights. Then, when they were caught in a hurricane, they found out that being pirates wasn't all fun and games, as they thought it would be. Finally, they decided that it would be a good time to go home, but when they got back home, they found out that the towns people were holding a funeral service for the three missing boys. That was one of Tom's really bad decisions, mainly because he scared his aunt
One night in 1981, Jeff Munks, a police office in San Jose, CA responded to an urgent call and arrived at a residence where a Vietnamese immigrant who spoke no English was screaming and waving his arms agitatedly. Next to him, his son was having trouble breathing. After Jeff guessed what had been happening and immediately called for an ambulance, he kept thinking about emergency situations where danger is exacerbated because of a language barrier. This resulted in Telephone Interpretation being offered since that year. This service connects trained interpreters via telephone to Limited English Proficient (LEP) Individuals. Cyracom International is one of those companies that provide critical
DefinitionEdit DefinitionSave to FavoritesSee ExamplesAgents, factors, or forces in an organization's external environment that are out of its control, and can directly or indirectly affect is chances of success or failure.
In Faulkner’s “A Rose for Emily”, there is a constant theme of protection for Emily Grierson, because she was a woman living in the south after the civil war and the requirements that were placed on women enable to be honorable. That is to say that, women needed to be protected by the men of the community during that time in history and women’s actions were constantly under watch to see if a woman was honorable and worthy of protection or not. Within the story, there are many instances in which this is shown. Faulkner also shows the reader a gender split between the men and women and how they felt towards Emily.
According to What is SWOT Anlysis (2011), SWOT analysis is an analysis used to identify the internal factors (strengths and weaknesses) of the company as well as external factors (opportunities and threats) of the company.
When going into my first mock interview I felt very nervous. I found myself surprised by how quickly I blanked on all of my questions that I had for my initial interview to begin the session. Keeping a professional composer is essential in the reassurance of the client that you can help them with their issues. Nevertheless, I did my best to keep this aura upon myself despite my nerves. As the session progressed, I became more relaxed and found it easier to communicate with my client and ask an array of open ended questions. These open ended questions I found where good transitions to get deeper into the conversation and the underlying issues the client suffered with. Furthermore, I found reflective listening to be fairly easy
• Project proponent identifies the location of proposed plant after ensuring compliance with existing siting guidelines. If project site does not agree with the siting guideline, the proponent has to identify other alternative site for the project
Operational excellence is important in delivering quality education using functional areas such as learn and grow, look after customer, look after share holder and the business process to excel which are assessed using a balanced scorecard for their performance. A quantitative technique used with the supported tools in the decision analysis process for making in a situation where uncertainty exists. Strutledge can perform decision analysis using simple excel or OM tools which is a quantitative tool that organizes into a payoff table. The SWOT analysis is a quantitative tool used in the decision analysis to access the impact of adding a new MBA and other Master of Science courses.
i believe i am a funny person in general, so people tend to be easy around me and not feel uncomfortable if they do not know me.