Swot Analysis Case Interview

Satisfactory Essays
Strengths: - Good execution of the strong intro with both the client and team member. - Good foreshadow of WHY you are asking the questions for security. - Shortly after verification, Tim foreshadows what he will be doing during the hold time. - Tim acknowledges the client with empathy right away regarding when he will receive the funds from the disbursement. He acknowledges this with empathy again near the end of the call when the client brings it up. Great! - Good use of positive language - "Absolutely!" "Beautiful!" - Great execution of the strong close. Opportunities: - Properly noted/coded. In his notes, Tim captures the portion of the phone call regarding the clients' disbursements. However, he does not reference the portion
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