Swot Analysis Case Interview

Empathy- (0:49) Jeremy does a good job offering empathy during the call, however, there was a missed opportunity in the beginning after the client initially explains her concerns. We should offer empathy upfront in the call to show care and build trust earlier on. Consider using the ARP skill to respond to the client. ( I am sorry to hear you haven't received the check, I can take a look into this further, may I pull up your account using

I hope you are all well; I am writing to inform you about the attached memo, which is meant to outline and help address several issues currently facing the company. Essentially, the memo describes the management problems at Green, Inc. and provides several changes that each one of you should implement with the employees operating under your supervision. I hope that we will work together as we seek to accomplish the vision and achieve the goals set by the organization.

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

USAA Savings Bank has been around for a long time believe it or not. In 1922 USAA was originally founded in San Antonio, Texas when 25 Army officers decided to come together and insure each other’s automobiles. William Garrison was USAA’s first elected president. Shortly after that USAA’s first employee was Harold Dunton, who was hired as a general manager. Major Walter Moore purchased the first automobile insurance policy for $114.74 and became USAA’s first member. Two years later in 1924 USAA printed their first credo. The company motto was “Service to the Services.” 1928 was the year that USAA started advertising 8,000 active component service members

- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call

- After verification, Cody asks open ended questions to find out how he can begin guiding the client. ("what screen are you on now?"

- Foreshadow timeframe of follow up. (6:27 - 6:53) Nancy advises the client that she'll need to speak with Eric (SC) to confirm the loan process has stopped. Nancy later offers a conference, but does not foreshadow to the client that "if you get his voicemail, leave a message, as that ensures a call back within 24 business hours."

To increase my skill set in facilitating a group, being able to exhibit genuineness, empathy, and positive regard to all in the group. Display acceptance of all cultures with admiration and self-respect (removing all stigmas and bias).

(5:58) Lauren lets the client know that she appreciates her feedback because we always want our website to be clear she will get this passed onto our marketing leadership.

- Bria executes on the strong intro with the okay to speak with as well as the client when he is brought on the line.

- Brandon correctly foreshadows the hold times to ensure the client knows exactly what he is doing.

Once the client is complete, Lindsey ends the call strongly by inquiring if any thing else is needed. She drops off the call politely.

According to What is SWOT Anlysis (2011), SWOT analysis is an analysis used to identify the internal factors (strengths and weaknesses) of the company as well as external factors (opportunities and threats) of the company.

i believe i am a funny person in general, so people tend to be easy around me and not feel uncomfortable if they do not know me.

Operational excellence is important in delivering quality education using functional areas such as learn and grow, look after customer, look after share holder and the business process to excel which are assessed using a balanced scorecard for their performance. A quantitative technique used with the supported tools in the decision analysis process for making in a situation where uncertainty exists. Strutledge can perform decision analysis using simple excel or OM tools which is a quantitative tool that organizes into a payoff table. The SWOT analysis is a quantitative tool used in the decision analysis to access the impact of adding a new MBA and other Master of Science courses.