Swot Analysis For Fairwork Austrailia

-Manager- they help me be answering for any question and concerns I have about work.

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

I need to take time to listen and understand the individual. I should adjust the length of conversation to maximise the individual’s ability to remain attentive and help decrease stress levels. I may need to give instructions and have conversations in a quiet calm environment. I should describe job tasks clearly and concisely and simply. I need to break down large tasks into clearly defined small steps keeping descriptions short and direct.

HMRC, Salary Sacrifice: An Overview for Employers.[internet]. Available at: http://www.hmrc.gov.uk/paye/payroll/special-pay/salary-sacrifice.htm [last accessed 26th November 2010]

Explain how you could influence the quality of the service provided by – following the best practice within your work role.

I ensure that I share with other colleagues any information that relates to people’s choices, preferences and rights. I set an example to co-workers and if the need arose I would make it clear that bad behavior is unacceptable. I ensure I do not speak to individuals in a derogatory, rude or dismissive way and I would never undermining peoples self-esteem and confidence. I refer to all my clients with the name they prefer to be called and communicate in a way which they have chosen and establish with me. I try to ensure that people are fully aware of complaints procedures and know how to follow them.

Employees are asked to work long hours and take on more duties, yet pay continues to decrease. Many employees opt to replace established employees with new workers, in an effort to save money, and this is only one way in which a person may be penalized for doing nothing wrong.

Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is), this way I can ensure that no Customer Advice calls will be lost as I will be readily available to answer any calls that come through.

The first lesson we learnt was the importance of treating employees fairly, especially in terms of wages. Employees who are content and treated fairly are productive and will evidently drive the bottom line of the company. Their productivity will be high, knowing their wage is reflective of their work and they feel valued in the company. Not only did employees experience pay dissatisfaction if they perceived their pay as unfair, they were also less motivated to achieve the organization’s goals. (HRM 212) In Quarter 6, we increased the wages for Level 3,4, and 5 workers. However, we received feedback that notified us that our Level 1 workers

This has enabled me to communicate with confidence when interacting with staff, parents and the wider community. I believe that the key to successful interactions is based on my ability to communicate clear, concise and accurate information that is focused on the objective. I adapt my language to suit conditions and never allow personal opinion or aggression to enter my communications. I maintain a sound understanding of the issues being discussed so that I am able to state facts. I continue to provide efficient and high standards of customer service to our customers, including coordinating responses to escalated customer queries. Ability to interpret and apply departmental policies and procedures when

Coached and mentored colleagues working on the Assignment/Amendment project, by sharing my knowledge, work-flow and processes with them.

We recognise that the continued strength of our mission and the results we achieve are reliant on good management practice and positive, frequent communication between staff and managers.

The salary structure is inconsistent with people carrying out identical jobs having pay differences of up to £3,000 pa. This may cause friction within the team. Even when the company promotes an incentive bonus scheme for the production staff, the targets have not been met. And so the bonuses have never been paid. We do not know from the information given whether the targets are unrealistic or the workers do not see the scheme as being worthwhile. The production workers seem to be on a different path to the company’s.

Some organizations are unwilling to show their reward systems and pay policies (Lawler, 1995). Many Human Resources professionals believe gender pay gaps to be resolvable through the monitoring of pay levels and communication (Report on Salary Surveys).Greater pay transparency has been a great benefit to the board, employees and managers as they now know what is happening across the business and they are able to confidently justify their actions (Commission Policy Report).All market-related supplements are recorded and reviewed separately from basic salary to ensure openness and transparency. Regular research market rates within the various labor markets in which they operate is undertaken improving transparency would also help to improve talent development, as employees would be able to see what they could earn if they wanted to move to another division and upgrade their skill set. (Commission Policy Report).

Ability to provide optimal client service with excellent communication skills in both oral and written forms.