Example Of Swot Analysis Paper

- Was a strong introduction executed at the beginning of the call? Krista did mention the client's name but never reintroduced herself. We need to make sure that we are executing that every call this is part of the strong intro.

When the client inquires about the info on his loan, Jackie does a great job informing she can dig deeper into the loan notes to discover any new info. Great job positioning to the client that the CCS has more access to info, that she may not.

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

USAA Savings Bank has been around for a long time believe it or not. In 1922 USAA was originally founded in San Antonio, Texas when 25 Army officers decided to come together and insure each other’s automobiles. William Garrison was USAA’s first elected president. Shortly after that USAA’s first employee was Harold Dunton, who was hired as a general manager. Major Walter Moore purchased the first automobile insurance policy for $114.74 and became USAA’s first member. Two years later in 1924 USAA printed their first credo. The company motto was “Service to the Services.” 1928 was the year that USAA started advertising 8,000 active component service members

Ayanda greets the client in a polite and a professional tone. She does a great recap of the client's concern to ensure she understands with clarity.

- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call

- Foreshadow timeframe of follow up. (6:27 - 6:53) Nancy advises the client that she'll need to speak with Eric (SC) to confirm the loan process has stopped. Nancy later offers a conference, but does not foreshadow to the client that "if you get his voicemail, leave a message, as that ensures a call back within 24 business hours."

Two opportunities presented to USAA are to expand the number of physical locations both domestically and nationally and to provide additional services to programs already being used. Two

- When the client advises that he is in a hurry and can't speak with CR Servicing now, Andrew is sure to give the client the direct phone # to them. Good job!

I hope you are all well; I am writing to inform you about the attached memo, which is meant to outline and help address several issues currently facing the company. Essentially, the memo describes the management problems at Green, Inc. and provides several changes that each one of you should implement with the employees operating under your supervision. I hope that we will work together as we seek to accomplish the vision and achieve the goals set by the organization.

- Verify phone number. (13:30) Cody advises the client that he will leave a message with the mb on his behalf. When we do this, we want to ensure we verify the best phone number for a call back--so that we can set our team member up for success.

The client seemed very confused as though she was not sure of what to say and looked up the ceiling taking pauses, blinking, sighing as she spoke about the presenting issue. i nodded continuously to

SWOT stands for strengths, weaknesses, opportunities, and threats (Ferrell and Hartline, 2014, p. 39). A SWOT analysis evaluates both the internal factors (strengths and weaknesses) and external factors (opportunities and threats) that create advantages and disadvantages to a company when serving its customers (p. 39). A SWOT analysis is extremely beneficial in helping a company determine areas of improvement (p. 39). Internal factors examine the actual company being analyzed while external factors examine the external market (customers and competition) (p. 85).

Operational excellence is important in delivering quality education using functional areas such as learn and grow, look after customer, look after share holder and the business process to excel which are assessed using a balanced scorecard for their performance. A quantitative technique used with the supported tools in the decision analysis process for making in a situation where uncertainty exists. Strutledge can perform decision analysis using simple excel or OM tools which is a quantitative tool that organizes into a payoff table. The SWOT analysis is a quantitative tool used in the decision analysis to access the impact of adding a new MBA and other Master of Science courses.

According to What is SWOT Anlysis (2011), SWOT analysis is an analysis used to identify the internal factors (strengths and weaknesses) of the company as well as external factors (opportunities and threats) of the company.