Company Introduction
Ooredoo (formerly known as Qtel) is an international telecommunications company that started in Doha, Qatar. Ooredoo (at this time was Qtel) was founded in 1987 as a telephone company, they made the decision to become a global brand in 2013. The ownership of the company was for H.E. Sheikh Abdullah Bin Mohammed Bin Saud Al Thani as the company's chairman and Sheikh Saud Bin Nasser Al Thani as its CEO.
The name Ooredoo is an Arabic word meaning ‘I want’. It conveys the aspirations of Ooredoo customers and symbolizes Ooredoo's “commitment to enrich people’s lives.”
They held a monopoly in Qatar as being the only Telecoms Company available until 28th of June 2008 when Vodafone received the second public mobile network and
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Goals will help to unite the efforts of Ooredoo’s employees by giving them a destination to work in order to reach it, otherwise there will be a lot of lost effort due to every employee aimlessly without any goal to pursuit. In addition, customer service goals will let Ooredoo’s customers expect consistency when they interact with the employees, for example, if there were a goal state that the customer should not be putted on hold for more than three minutes and this goal was achieved, customers will not be as much as irritated when they are putted on hold. After conducting customer needs assessment with one of the suggested methods, which were discussed in the previous pages. According to results the types of goals will differ to improve what lack in Ooredoo’s customer service. For example, it can be one of either increase the customer satisfaction, increase the customer loyalty, or increase the customer lifetime value. Of course it might not be limited to one of them, but include two or more. The following goals might be a good choice to improve Ooredoo’s customer
Improve the customer service and make sure the customers give no complaints and make sure they are satisfied with all the services provided by the company and keep close contact with the customers and be very friendly with them and keep them happy. Give the regular customers’ high discount and encourage them to come more often. This is our main goal for us to achieve because we want to make sure the customers are satisfied with our services.
The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.
Goals are integral in helping the company set timelines for fulfilling their core mission (Balanced Scorecard Institute, 2014). The division will focus on goals that focus on the generation of new ideas and how long it takes for these ideas to become business successes. As such, long term and short term goals must be clearly outlined.
FKACO, Formerly Known As Company — which operates its own in house label FKA including a soundtrack division, PER - Preservation and distributed indie labels Adamic music, Eight Eggs, Required (Back Catalog), Urban Sufi Music, Intentional, Freedom Soul Music, Culture Digital, and Young Broke And Gifted.
Threats to Ocado's business model are numerous, they stem from various segments of economy and society and changes that they are undergoing. There are also threats related to political and economic
of the goals and objectives the organisation is trying to achieve in relation to customer
In Macbeth, by William Shakespeare, Lady Macbeth is the most ambitious because she will deceive the king by acting innocent, changing her characteristics to become more manly to get what she wants, and persuading Macbeth to kill the king so that she can become Queen. In the first aspect of her plan she says, “Look like the’ innocent flower, but be the serpent under’t.” (Macbeth 56-58). This reveals the ambition in her plan to commit the act of killing to achieve the status of being Queen she eagerly awaits. The innocence being of her actions hide the evil she has planned to unfold when the time is proper. It shows her initiative to get what she wants by acting one way but executing another. Another aspect of her plan is when she says, “Unsex
“All businesses share a primary goal: Success. Most organizations see a dramatic increase in employee and business performance when they effectively set individual employee goals and closely tie them to the company's overall strategy” ("Goal Setting," n.d., p. 1).
Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in
Operational goals refer to running the organisation in such a way as to make the best use of management skills, technology and resources. They joy of Chocolates operational
Today’s businesses end up working in a situation that is changing quicker than before. The process of analysing the issues and changing the techniques within the business is known as SWOT analysis.
Nokia’s aggressive strategy to dominate mobile communication cluster would be the main reason how Nokia could become a world leader in the sector among other reasons. Nokia’s passion for mobile communication industry was great enough to give up more than 40% of its revenue in is pre-owned communication industry to concentrate only in mobile communications. Nokia was also lucky enough to see the possibility of mobile communication early enough to predominate the industry and prevent any competition from
Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.
Approach A detailed analysis was carried out to consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers,
The first important part of a SWOT analysis is to improve the viability of an organization. SWOT identifies the risk which can arise from future threats coupled with the organization weakness. For example, a pharma company ABC has invested heavily in R& D of existing product where a new competitor is also entering with same product. Then company ABC has to decide whether it is strategically important to deal with external threat or improve the internal weakness. Company ABC can continue the R & D progress to improve the quality of existing product or else can diversify the resource to offer the product at less cost i.e. improving its efficiency. So, SWOT plays an important role in such situation and proves to be a beneficial tool to take appropriate decision of improving the weakness