Swot Analysis Of Shangri La Hotel

(“ Statistics and facts”, n.d.). Also there are medical spas that treat cosmetic and chronic health problems. In present time attention to wellness and healthier life style increased significantly. The spa industry seeks to provide services, which will help to heal body, mind, and spirit. Tabacchi (2010) noted, “spa leaders spoke strongly of the need for

Website enabled to interact with customers on live chat functionality and offered email confirmation, which increased savings in labor and postage costs.

Wynn Las Vegas - the most expensive hotel resort in the world - has its own private golf course, as well as an artificial mountain and waterfall, so you can rest assured it's the epitome of golfing luxury. And for indulgent holidays in Las Vegas consider a spa break. Many of the hotels on the strip have their own, so whether you'd like to have a treatment every day, or you want to enjoy just one day being pampered from head to toe, there's plenty on offer. Some of the best spas in Las Vegas include those at the MGM Grand, the Palazzo and Trump International Hotel and

Shangri-La hotel provide services to ensure guests feeling comfort and satisfaction during their stay in the hotel. The services that are provided in hotel are complimentary shoeshine service, postal or courier service, laundry and valet service, photo processing service as well as express check-in and check-out services. Majority of the work are done by the housekeeping team of Shangri-La hotel. The hotel’s facilities are clinic, hair or beauty salon, non-smoking rooms, parking facilities and safe deposit box. All the

I can attest that I heard the most memorable experience at the Bellagio Hotel and Casino. I got to experience life from a different angle comparing to what I was used to. During my time at the hotel, I relaxed and comfortable. The spa facilities were very helpful considering the massages were magnificent, I have never been more relaxed in my life. The dishes did not disappoint. The fitness facility through its services made me appreciate the importance of working out and keeping fit. The botanic gardens also made me appreciate nature mostly because of its beauty and serenity. The musical fountains made me nostalgic mainly because the music was iconic. I was also impressed with the customer service the hotel provided right from the valet to the facilities that were present in the hotel. The view especially enticed me to the hotel, it also motivated me to visit the hotel again. I would advise that persons who are seeking serene environments that would ensure relaxation

As a growing American hotel company, establishing a permanent place in local and national markets is our primary goal, and we wish to become nationally and internationally renowned as a business and tourist destination within the next 5 years. Our main mission is to provide high quality accommodations, and associated amenities and services at competitive prices to our targeted markets. Our basic business objectives are reflected in everything that we do, which is to contribute to the enrichment of the quality of lives for

information about a new brand of luxury boutique hotel, “W”, from Starwood and brought to

The Spa at Aria offers a wide variety of spa treatments and facilities. Some treatments the spa offers include massages, skin care treatments, body treatments and tanning. Each of these treatments offer several different ways of getting them done. This allows guests to cater their spa day to their own needs and desires. The facilities offered by the spa include an outdoor therapy pool, fitness center, wet areas, heated stone beds and a salt room. These amenities within the spa are offered to anyone with a daily facilities pass. The price for a pass for guests is $40 and the pass for a non-Aria guest is $50. Lastly, the spa offers a Spa Etiquette message on their website to eliminate embarrassment for any first time spa

Having been in the hospitality business for more than 25 years, the Kimpton Hotels Corporation is a national and global company, which had been widely recognized all over as an industry leader in the boutique brand hotel with a tradition of innovative hospitality. According to the Kimpton Hotel Corporation, “Our mission is to be the best-loved hotel and restaurant company by our employees, guests, owners, and communities and to genuinely support our co-workers, provide heartfelt care and comfort for our guests, and deliver superior financial returns to our investors.” Being immensely focused on this mission, the hotel’s primary goal is to be the most preferred boutique hotel brand in the industry.

To answer these questions, I chose two luxury hotels brands. I will evaluate and compare them covering the brands personalities and positioning, and analyze what these brands do to motivate the consumers in their purchase decision. The two brands chosen were The Ritz-Carlton and the South African Lodge Londolozi. These very different choices were made considering The Forbes Travel Guide Star Awards definition of Luxury Hotel; it defines them as those that "provide a memorable experience through virtually flawless service and the finest of amenities." In these hotels, the staff is perceptive, involved and passionate, willing to go that extra mile. They were both designed with the guest 's comfort in mind, investing special attention to quality.

Within the luxury tier, many of the players do not actually own the hotels themselves, but instead manage the operation of the business, similar to that of FSH. In the luxury segment, competition for acquiring new management agreements becomes very high as hotel owners make their choices based on the quality and value of a company's management service and most importantly, its brand name. Moreover, guests who choose to stay in luxury hotels are commonly not very price sensitive, and thus it is essential that a hotel distinguish itself amongst its competition by providing value added services as well as maintaining an untarnished, reputable brand name and image.

As mentioned earlier in Chapter 1, China Lodging Group is a multi-brand hotel group which as per now manages seven hotels with each having a specific target of customers. These Hotels are Hi Inn, Han Ting Hotel, Elan Hotel, Star-way Hotel, JI Hotel, Manxin Hotel, and Joya Hotel. Its mission statement is to create great brands of hotels that guests love. The group predicts to be owning over a quarter of the hotel market share in the next five years to come. The two major objectives that the company has set for the next five years to ensure that they attain their goal is to build one large five-star hotel in the heart of China Capital’s serene outskirts and to ensure that they hire enough

The Ritz-Carlton Hotel Company operates within the upscale & luxury hotel industry. While it could be argued that Ritz-Carlton operates in the more broad and inclusive lodging industry, they offer a highly differentiated product and service and therefore find themselves operating in an exclusive industry alongside very few direct competitors, such as Four Seasons Hotels, HongKong and Shanghai Hotels, and Starwood Hotels & Resorts. Therefore when analyzing this industry I will not be including cheap hotels, motels, lodges, or inns, unless to offer potential substitutes to luxury hotels. In order to assess the attractiveness of the upscale & luxury hotel industry, an analysis of the general environment surrounding the industry must be

The hotels that we are writing about are The Ritz Carlton Singapore, the Intercontinental Singapore Hotel and the Marriott Singapore. Our main hotel will be the Ritz Carlton Singapore. We chose the hotels as they pose as prominent hotels in Singapore and they are also known overseas as well. Although they are quite similar, there are also several differences that can be seen as well. They are also very distinct in branding, and value their brands very highly. All three hotels boast amenities and services that will cater to a majority of their customers. As well as an experience that they believe we will value as customers.

Shangri-La, being a 5-star hotel is classified under the luxury scale. As deduced from table 4 (appendix B), luxury hotels have seen 9.8% increase in average occupancy rate from 2009 and the revenue per room saw an increase in 21.3%.