Swot Analysis Of Subway

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Abstract One of my first jobs a young adult was as a store manager for a local Subway restaurant. Subway is a franchise that has restaurants all over the United States and in several other countries. They operate the organization under a stable culture. I will use my personal experience and the five signs of organizational culture which include mission statement, stories and language, physical layout, rules and policies, and rituals to explain for the organization conveys its organizational culture. Mission Statement Subway’s mission statement is "Delight every customer, so they want to tell their friends – with great value through fresh, delicious, made-to-order sandwiches, and an exceptional experience (Farfan, 2017).” When reviewing the mission statement we can see that the customer service and value is of great importance to the organization. The mission statement reflects that the business is focused on attention to details and creating an experience that will keep customers coming back and referring others to their stores. The mission statement conveys to both the employees and the customers that they will have a stable culture. It does so by so by placing emphasis on quality control and constance. A stable culture is reflected here because Subway will use certain formulas, rules, and strict policies to make sure the customer gets the same excellent service and product at all of its stores. Rituals While working for Subway I had the opportunity to visit several locations. There are not a lot of rituals within the organization. Rituals “refer to repetitive activities within an organization that have symbolic meaning” (Carpenter, Bauer, & Erdogan, 2012, P. 399). One ritual that is popular in most subway restaurants is a sandwich building speed test. After an employee had been employed for 90 days a manager would pick a sandwich off the menu and have the sandwich artist make it as fast as possible. The employee would be scored based on the time it took for them to assemble the sandwich, how closely they followed the build formula for that sandwich, proper length of the sandwich, and neatness of the product upon completion. This ritual reflects that stable culture in a way that this

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