Swot Analysis : Quality Function Deployment

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SWOT analysis is a study of the Strengths and Weaknesses (internal factors) of an organization as well as, the study of the Opportunities and Threats (external factors) of an organization (Mind Tools, 2016). After learning the strengths and defining the weaknesses of an organization, the threats can be eliminated making for more opportunities. A strength of CVS is the “pharmacy segment has a diverse network with 7,152 Long drug stores and pharmacy stores generating 68% of the total revenue (Kasi, 2017).” If CVS could team with Wal-Mart pharmacy, the revenue would increase. A weakness of the company is the security. Many robberies have been reported due to the organization and security measures (Kasi, 2017). If the reorganization of the

The CVS president highlights the financial growth of the company’s operation last year despite of the change. The change in name and the elimination of tobacco products in the store. He pointed out that the company’s revenue of $139 billion last year exceeded the 2014 target with adjusted earnings per share from continuing operations of $4.49. This shows an increased of about 10% in revenue and 13.5% in earning per share from the preceding year. Its cash flows generate $6.5 billion and had returned $5 billion to shareholders in dividend and stock repurchase. The company’s stock performance outpaced the 25.3% return of the S&P Healthcare Index. In his message he mentioned on the success and the service enhancement of its 4 major business units.

CVS is the largest integrated pharmacy healthcare provider in the United States. CVS operates its business through three segments, Pharmacy services, Retail pharmacy and Corporate.

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CVS Health, the nation’s second largest pharmacy retail store (trailing Walgreen Company) was founded locally in Lowell, Massachusetts in 1963. The original store name was not far off: Consumer Value Store, serving as a discount health and beauty aid store. The store we know today sells prescription drugs in addition to an extensive assortment of general merchandise, such as: beauty products and cosmetics, film and photofinishing services, seasonal merchandise, and greeting cards. CVS Pharmacy also sells convenience foods and products online through CVS.com. Furthermore, CVS operates ‘Longs Drugs,’ 40 pharmacy retail stores in Hawaii.

The competition of retail market is really intense, even the small retail stores can pose a threat to a product line if they offer the good products with cheaper prices.

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External customer requirements may be gathered and transformed into specific, actionable process improvements using quality function deployment, a well- structured product development process which dictates what the market requires into a program to create, manufacture, and deliver it. However, teams should collaborate to arrive at a common understanding of the customer needs and determine the appropriate technical requirement of each stage. As soon as customer expectations are met, customer satisfaction will improve, resulting in a take-back of market share and an increase in revenue.

Accenture received the opportunity to build their IT infrastructure from scratch and establish a new culture in their organization by utilizing the incoming new management team. Previously, each office around the globe was responsible for their software, but now the company wants to establish an "anytime, anywhere" system where the software of the company can communicate with each other. With Accenture goal to create a new company structure, several threats, as well as opportunities, are presented in the SWOT analysis.

Operational excellence is important in delivering quality education using functional areas such as learn and grow, look after customer, look after share holder and the business process to excel which are assessed using a balanced scorecard for their performance. A quantitative technique used with the supported tools in the decision analysis process for making in a situation where uncertainty exists. Strutledge can perform decision analysis using simple excel or OM tools which is a quantitative tool that organizes into a payoff table. The SWOT analysis is a quantitative tool used in the decision analysis to access the impact of adding a new MBA and other Master of Science courses.

In this paper, target costing tool combined with other management techniques, namely Quality Function Deployment (QFD) and Value Engineering (VE), has been focused with a case study. In this case study, QFD-TC (Target Costing) methodology has been executed in a SME (Small and medium enterprises) and it is showed that, integrating target costing with QFD and VE techniques is highly effective on managing the costs of product and overall production process.

Infosys is an IT consulting company based in India but primarily doing business with North American firms looking to outsource their IT needs. With the rise of the popularity in this form of business between the United States and India, there have been several political factors in both countries that will affect the way Infosys does business. In the US, President Obama made outsourcing a hot topic of his campaign platform. With speeches such as “Say no to Bangalore, yes to Buffalo” he is looking to provide incentives to American companies to keep all of their jobs on American soil, close tax loopholes and eliminate breaks given to companies that outsource to firms such as Infosys. On the flip side though, the US government is also looking to change immigration policies to restrict H-1B visas that would have previously allowed foreign skilled technical workers to be brought in to the US on work visas. While they won’t be eliminating them, they are seeking to restrict them which would force Infosys to hire employees from the US for any work they would be doing in the country and restricting the available talent pool. Meanwhile, the government in India is making changes of their own, particularly with reforming the tax code. To encourage the growth of the Software and Technology fields the Indian government had established significant tax breaks which are now coming to an end. In addition, they have

Quality function deployment (QFD) is originally developed by Dr. Yoji Akao in Japan in 1966. It had been implemented by Dr. S. Mizuno. QFD is a method to transform requirements of customers to products design. The purpose of QFD is to investigate the most important elements to develop product that closely meet the needs of customers. According to Akao (1990), QFD is one of the technique to ensure the design quality while the product is still in the design stage.

According to What is SWOT Anlysis (2011), SWOT analysis is an analysis used to identify the internal factors (strengths and weaknesses) of the company as well as external factors (opportunities and threats) of the company.