Symbolic Frame

Plan, manage and monitor the work carried out by them and the work of others

1.1 We should always check equipment which we are going to use if it is safe and working properly, we should wear PPE every time we are undertaking any task, ensure that we are trained to do the task, we should keep the working place safe and clean. When we are about to take measurement from an person we need to make sure that the person know exactly what we are going to do and asking permission for the task we are about to do. Recording the task in the chart and keep it confidential to protect personal information during the course of our work.

• As we work throughout the days, our jobs needs to carry on base on the best of our knowledge and experience wise in regards to our work. But still we need to learn some more techniques and plans to ourselves what we want to achieve and discuss with our supervisors the best ways of achieving our goals.

There should be a random audit conducted of the prior months cases to be used to research and identify the various errors. The audit can identify the more troublesome employees and their quality issues. For the August meeting, the supervisor should provide specifics of the quality issues to the entire staff with some appropriate training provided.

The training development team will evaluate this and make any relevant training. The method of monitor effectiveness of the training will include testing of the trainee at the end of the course to see if the skills were mastered. The success of the mastered skills will be compared to the problems identified by the needs assessment to see if there were any reductions in the complaints. For example, The prior rate 78% of returns should be used as a baseline when making a comparison to monitoring for

Four different processes are followed in any organization. Assessment is the first process, “an organizations performance can be determined by collecting information systematically” (CLAS). Data is being collected to review how employees and the organization as a whole are performing when I manager uses the assessment process. At this time the manager should be providing feedback regularly during the assessment process as to what areas need improvement, the areas that are strong, and what areas need to change. If at a point the manager decides change needs to take place the next step would be planning. Planning identifies the problem this determines what is contributing or causing the problem, then a solution needs to be found. It is up to the

Now that we had our plan and we were certain that these three parts would rule out approximately 95% of the possible problems, I presented the ideas up the chain of command for approval. On an average day this approval process could take hours depending on the nature of the work. Sometimes it was necessary to shut down the ship’s engines to perform maintenance or slow down the speed of the ship in case technicians would be climbing the ships mast. On this day though, we almost immediately received notice that we were figuratively steering and controlling the ship. We were now the priority on the ship and anything we needed would be done so immediately.

* Twice a Quarter Upper Management team members will provide employees with Goal feedback and assessment

feedback and identify objectives. It is usually the line manager who has to plan, prioritise

* Employee evaluations and skills assessments to ensure our staff are producing the maximum output of work to the highest standards

Review work throughout the work process and at completion to ensure that it has been performed properly.

The supervisor will inform the supervisee of the evaluation instrument used to assess his/her progress. Verbal and/or written feedback will be provided during each supervisory session. To be in good standing, supervisee must perform to a certain professional standard.

The frame that best describes my group would most definitely be the symbolic frame. Essentially, our whole presentation was based on creativity and theatrics. No one wanted a typical, boring presentation. However, I believe it was a bit ineffective. I feel amongst the good time and fun the topic of sexuality, its role in society and organizations, and how it affects everyone daily got lost. This is essentially a barrier that comes with the symbolic frame. Though I felt like these concepts were lost, I did like that we had an open forum at the end of the game show. This allowed everyone to ask questions, or discuss openly about the topic, which was good. Overall, I liked that our group did not go the typical route of a presentation with

Human behavior with due consideration to human weaknesses. This should be kept in minds of supervisors.

Strengths for our team include the fact that our group consists of upper level, business majors who have studied various aspects of business theory and knowledge. This knowledge will be used to the best of the group’s ability to develop and present a well-rounded final project. One notable weakness for our group is that we are having to communicate over a distance rather than work together in a single setting. This provides some obstacles as e-mail communication is often tedious when it comes to working together in a group. However, opportunity wise, our group consists of different minded members who can provide various and diverse insights for our group project. As a group our biggest threat is mostly time and communication. Because this class ranges over a few short weeks it is imperative that our group is mindful of deadlines as well as maintaining clear communication between all members.