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Sysco Case

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Week 2 Homework

Part I. SYSCO Case

This assignment requires you apply your knowledge of Business Intelligence and COBIT to analyze the SYSCO case.

Step 1: Locate the topic on the COBIT map.
Evaluate the IT process used by SYSCO to implement BI

Step 2a: Zoom-out to the big picture (e.g. COBIT) and distinguish important ideas/issues from less important ones). Enter these ideas in column 2 of the table below.
Step 2b: Zoom-in to distinguish relevant parts/details for each theme. Enter these ideas in column 3 of the table below.
| |Zoom-out and distinguish key ideas (Step 2a) |Zoom in and identify relevant parts for each theme |
| | …show more content…

These problems have arisen due to the decentralized operational structure of the company. The IT initiatives in this regards have been 1) ERP development and deployment and 2) Data warehousing effort. But even with such initiative from SYSCO, management still had problems with monitoring and comparing performance across the organization.

The lack of knowledge from employees has been a big setback to act as well as having the right information for decision-making. Although, SYSCO had made efforts for data warehousing, the organization lack of expertise to extract this data from the data warehouse. Although Ms. Day had Directors approval, user resistance is one big barrier to BI success. Other barriers include having irrelevant data and poor data quality. Another issue was that each operating companies already has their own BI application but now they are being force to share such data. As for personal experience, if a company has worked for so many years in a decentralized process, users are reluctant to share full information. This share “attitude” needs to be brought out as a main focus to be able to acquire the data and to answer the main problems of the organization.

Information Quality
The value of Business Intelligence increases as the delivery of information is embedded in the processes and systems of the enterprise which results from all data being store for end users. The BI software seems to be very efficient in its

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