System: Knowledge Management and Information Systems

5626 Words23 Pages
Management Information Systems


Chapter 2

Managing the Digital Firm

Kenneth C. Laudon

Jane P. Laudon

9th edition


Prentice Hall


After reading this chapter, you will be able to: 1. Evaluate the role played by the major types of systems in a business and their relationship to each other. 2. Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources. 3. Analyze the relationship between organizations, information systems, and business processes. 4. Explain how enterprise applications promote business process
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The system will record not just the number of dollars used in the marketing program, but also how many stores are actually stocking the candy bar and where the product is located inside the stores.
You have to remember that a lot of work is required to get the product from the manufacturing plant to the store shelves. How much did the company pay to package the product, store the product, and ship the candy bar to the stores? All that data can be recorded in a TPS, right down to how many truck drivers were required to deliver the product to the local convenience store.
As you see in Figure 2.2, the operational level of an organization also includes functions not directly associated with the actual production of the Cybernuts bar, but vital in keeping the company running smoothly. The people in accounting may not be pouring the chocolate over the nuts on the assembly line, but those workers that do appreciate the fact that they get a paycheck every two weeks. Production workers also like to know that the human resource division is keeping track of training programs that may help them advance within the company. Each of these divisions requires an information system that helps it keep track of the many details that make the production worker happy and productive. The best transaction processing system will be integrated throughout the organization
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