System Thinking

Eunson (2012) states feedback is a two way communication between a sender and receiver that encourage a response. Constructive feedback is information specific, addressing issues or concerns that are based on factual observations and performance organisation orientated goals, not personal feelings (Baron, cited in Sommer and Kulkarni 2012). Constructive feedback aligns performance through praise or criticism (Baker et al.2013). Given in a timely manner, being aware of body language, tone and avoiding confrontational words demonstrates constructive feedback (Eunson 2012). Levett-Jones and Van De Riet (2015) suggest development of trust and respect between nursing colleagues can occur with open, direct and honest communication. Baker et al. (2013) maintains the importance of constructive feedback delivered with supportive suggestions ensures greater effectiveness in communication and encourages positive learning performance as an outcome. Baker et al (2013) emphasises that frequent and timely constructive feedback builds trust, reducing formality encouraging a feedback friendly organisation. In contrast, feedback not applied constructively or in a timely manner, causes anxiety and perceptions of a one way conversation, leading to feelings of mistrust and bias in the process (baker et al. 2013). Sommer and Kulkarni (2012) suggest that ways to avoid negative impact are through use of scheduled performance and appraisal development meetings. Baker et al. (2013) suggest implementing mentoring novice program, providing learning opportunity while establishing good interpersonal relations. What is more, constructive feedback is also very useful in Nursing. As stated by Ali (2013) a benefit of constructive feedback is increased reliability in employees. Through use of structured performance

c) How reflective practice contributes to improving the quality of service provision Reflective practice contributes to improving the quality of service provision as the care sector what could be learnt and focus on something else * establishes a system of praise and constructive criticism - rewards and improvement; grows with the organisation

To understand this process better, a case study will be referenced as a basis of the discussion of the paper. The study that will be utilized follows a multi-phase implementation of a program to change how to increase the Triple Aims within healthcare systems to deliver services within the community. The 2007 study was designed to evaluate how organizations could improve the quality, access, and reliability of care while being cost effective in providing healthcare services to the community (McCarthy & Klein, 2010). By identifying issues that impede providing these three elements, healthcare providers and organizations can utilize resources to address the issues and improve the patient’s health (McCarthy & Klein, 2010). Organizations can make a positive

MANEKA WEERASINGHE BSBMGT502 TASK 4 APPENDIX 1: SCENARIO-BASED QUESTIONS Maneka Weerasinghe BSBMGT502 Task 4 – Appendix 1 Question 1 • Recognition and Continuous feedback Recognition and positive feedback will help build the employee’s confidence and has a significant impact in maintaining good performance in the future. The employee is likely to be more committed and will serve as a positive influence to other employees.

Also feedback should be given to staff in order for them to maintain or improve performance levels and recognition should be expressed for good work to maintain a high level of staff morale. Once momentum is built then it is easier to maintain and helps staff to remain enthusiastic and continue to communicate and trust their colleagues and manage their time efficiently and keeps them orientated to the important work tasks.

1. Describe the duties and responsibilities of your own work role * Following all policies and procedures at all times. * Keeping the boys safe from harm and abuse. * Follow care plans and behaviour support plans. * Keep the health and safety

Systems approach is based on the fundamental principle that all aspects of a human problem should be treated together in a rational manner (Healy, 2005). I have divided this essay into relevant sections that cover an overview of systems ideas, general systems theory and ecological systems theory. This assignment will also include Germain and Gittermans life model, and it will be related back to the case study that has been provided. Limitations of systems theory will also be discussed.

When utilizing feedback as a way of measuring effectiveness of the organizational change it can be by way of surveys from staff, meetings, questionnaires and so on. Feedback helps to communicate ideas better to management so that quality care can continue to improve and goals can continue to be reached. Feedback is used by managers as a tool to respond to and to anticipate changes (Spector, 2010).

Is the customer feedback process effective? Walgreens’ customer feedback process is effective in providing managements information about the services provided by their employees. Through NPS scores, it provided managements information in deficiencies or satisfactory of the employees’ performances. If satisfactory, managers can recognize the work of the employee. By recognizing the employee, it will increase their work morale and job satisfaction. On the other hand, feedback process also allowing managers to identify deficiencies. Through recognizing the deficiencies, managers can provide coaching to their employees to correct the issues.

System Theory Application in a Middle Georgia Labor and Delivery Unit Introduction A system can be defined as several interconnected components working together that permit the identification of a boundary-maintaining entity or process (Laszlo & Krippner, 1998). The entity, Houston Healthcare, located in Warner Robins, Georgia has a mission statement that affirms

Improve wait time by sending patients directly to radiology. Improving the communication link between front desk and radiology by implementing an electronic system. Solve unexpected ER interruption by hiring additional staff and investing in another x-ray machine. Improve delivery services of x-ray and order processing to improve customer satisfaction Overall, by implementing Shireman’s systems approach, Pediatric Orthopedic Clinic at the Children’s Hospital Of Western Ontario will improve their performance eliminating the long waiting periods, additional issues and improving cost.

This type of feedback will be used in my work center when unsuitable actions occur to correct the issue back to favorable. I will use this approach in situations such as if personal problems came along that effect the work environment, the mission or even if a decrease of work performance was to happen. If this type of feedback did not take place, individuals within my work section would not know when or what behaviors or actions they are doing wrong and will not only continue to do it, but also while setting a sight to others that it is acceptable behavior which could ultimately hinder other Airmen and the

Open Systems A system interdependent on groups of people or items working together to complete a specific goal is known as an open system (Cordan, 2013). Healthcare organizations are usually designed around systems that interact with outside environments, indicating that they are open systems (Cordan, 2013). The purpose of this paper is to use a systems theory model to examine a workflow problem within an open system unit, in one organization, and design a solution to the workflow issue.

Silo mentality reduces efficiency in overall care, theres no data sharing and patient flow. As for system thinking its an open system of interdependencies and connectedness rather than a collection of individual parts and professional enclaves. Health care system should be able to work together as a whole in order to achieve consistent or better outcomes. System thinking will allow the health care facility to focus away from immediate individual needs to continuum of care.

Computational thinking “...Involves solving problems, designing systems and understanding human behaviour by drawing on the concepts fundamental to computer science” (Jeannette M. Wing, 2006). It is also important in solving problems in several other domains. For example, it is needed when conducting a school play, a task that initially