TIS National Interpreting Service Case Study

2.1: Describe how current legislation, government policy and agreed ways of working support inclusive practice for dementia care and support

• Every individual, including individuals with dementia, has their unique life history, lifestyle, culture and preferences, including their likes, dislikes, hobbies and interests, which makes an individualised approach in care necessary.

Staff working in partnership with a service user’s family will become more aware of families' individual needs, and know more about an elderly person's home context, thus enabling them to be aware of how the care home is different or similar to their own home and understand the elderly person’s behaviour with this in mind.

These CPC tenets and situations discussed cover a wide range of professional interpreting scenarios. Said situations and subsequent decisions made, based on the guiding principles, were thought provoking and gave me an opportunity to look at potential scenarios through a different lens. I’m hoping to curb my overt body language and facial expressions in a way that will allow me to deliver an unbiased product to my consumers. Additionally, I will continue to stand firm on my commitment to patient confidentiality, and hope to further promote that commitment within the interpreting profession. Lastly, I hope I will successfully navigate through professional interpreting scenarios and adversities in a way that will uphold the CPC tenets; and foster

To conclude I have included a description of a range of services users which include: the NHS, GP, Nurse, Physiotherapist, Community psychiatric nurse and Speech Therapist. I have also given a description of the three sectors: Statutory, Voluntary and Private sectors and I have given two examples of multi-agency workers which include: community district nurse and a physiotherapist and how they communicate with each other to ensure their clients’ needs are being meet. Finally I have explained the difference

Personalisation means that service users are given choice and control, and are able to make informed decisions about how and when they wish to receive their care. It is important that service users are given information and support to access advocacy services should they require this so that they are able to make informed decisions. Potential tensions and difficulties may arise if the service user disagrees with their assessments and they do not wish to comply with agreed ways of working. Biographical life-story work Life-story work recognises that all service users have a past and can help care workers to acknowlegde service users as a real person with their own real-life experiences. Life-story work gives service users the opportunity to talk about their life experiences which can be drawn upon to contribute to their assessments and care planning.

Whilst undertaking the initial assessment, I always make sure that the service user is present and make sure that I am talking to them as opposed to about them with a family member or friend that also may be present. If I am doing an assessment with the service user who has Dementia or Alzheimer’s then again, I ensure that I am asking them what they would like, how they would like the care to progress and what they want to achieve from having care works. If they are unable to answer then I will look to the family for guidance, but it is important to make the service involved in their own care planning and assessment process

Local authorities also have safeguarding responsibilities to their carers and a duty to promote the wellbeing of the wider community that they serve. Examples of adult with care and support needs includes; an older person, a person with a physical disability, a learning difficulty or a sensory impairment, someone with mental health problems, including dementia or a personality disorder, a person with a long-term health condition, someone who misuses substances or alcohol

The Department of Healthy formed a National Service Frame for Older People (2001) which was established to look at the problems for the elderly people so they get the best quality of care. This helps to minimise age discrimination in elderly people and it promotes independence and provides person centred care. The framework has four underlying principles which are; respecting the individual, intermediate care, providing evidence based specialist care and promoting an active healthy life. There is also National Care Standards which aims to improve the quality of life of the patients by the level of care and support provided. The frameworks and legislations help to guide Alice’s care.

They will have details about the individuals past history and life which will all be taken into account when establishing the individual’s plan of care and support. An example might be if there are communication difficulties. A carer or family member can share information with me about how I can best communicate with an individual. This enables the individual to be listened to and supported in ways that they desire and choose.

The use of language is important, when talking to residents you need to keep things simpler than if you were talking to residents without dementia, however if you’re talking to an adult using very simple instructions this may seem patronising, it is important to choose your language carefully.

Dedicated full-time certified Spanish Healthcare Interpreter who is a fast learner and is task oriented. Adept at working well independently or as part of a team to achieve goals. Self-starter with a friendly outgoing personality and “can do” attitude. Excellent oral/written communications, multi-tasking, and analytical problem solving abilities. Entry-level proficiency in MS Word, Excel, PowerPoint, and Outlook.

Service users of NHS Scotland are no longer being looked upon as being inactive receivers of care and are invited to have more involvement in

The use of Rapid Access clinics helps hospital to prevent admission and help people to stay at their residence (De Silva 2013). It can be argued that local authorities and Care Commissioning Groups should review the outpatient provision and should release funds to increase the capacity of rapid assessment clinics for older people with multidisciplinary skills. There should also be more staff awareness about these clinics so they can utilise the service to prevent hospital

The success of interpreting largely depends on the interpreter’s comprehensive preparation before the interpretation initiative. It’s essential for an interpreter to comprehend what the speakers are about to say. In the book basic concepts and models for interpreter and translator training, Daniel Gile stresses the importance of comprehension in interpretation and summarizes an interpretation comprehension equation. In this chapter, the interpreter makes pre-task preparation guided by this equation. It can provide instruction on how to prepare comprehensively and from what perspectives to make preparation, thus enhancing comprehension in interpreting process.