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TMA2 Peter Turner Smith

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Using two of the four forms of control (Knights and Wilmott, 2012) as a framework, use any of the material in Unit 2 to discuss the benefits and challenges of these methods of management. You should also explore the implications these managerial issues provoke in relation to your practice as a manager or as an employee.

In answering this question you are expected to use relevant theories, models and ideas from Unit 2 as well as the stipulated forms of control framework, and pay particular attention to assembling both a coherent and critical argument.

Carlson Rezidor Hotel Group, like most large organizations, uses all four forms of control identified by Knights and Willmott (2012); Direct control of behaviour, control through …show more content…

This, along with the presence of the Carlson Family in the organization, helps to ensure that the corporate culture stays strong and provides broad direction to the business. The culture also plays an important in helping the company define itself to its employees.
However, outside of the senior management team an all-encompassing belief in the culture is less pervasive, and use of the culture as a management tool is less effective. An employee’s understanding of the company culture is impact by the employee’s national cultures and the location of business unit. Outside of the United States, particular in my experience in Asia, when the company’s credo is translated into local languages, like Chinese and Thai, the words often do not carry the same meaning. Even with transliterate the credo is not easily understood. This was recognized by Halsall in 2008 who noted that national cultures may share different common values creating a challenge for standardized management practices. We also seen that whilst many employees appreciate the credo their motivation is driven by other needs, such as the security that the wage brings, and the impact that the financial rewards can bring to their families. In these instances the level of the financial reward far out weights the importance of company culture or working environment.

At Carlson Rezidor Hotels in Asia Pacific the commercial organization broadly covers

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