TQM in Accounting Essay example

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Accounting 43 Cost Accounting Costs of Total Quality Management Submitted By:                                         August 4, 2004 Morris De Rosa Total Quality Management or TQM is a management strategy to embed awareness of quality in all organizational processes. The philosophy of TQM goes back to the 1940’s when Dr. Deming started his quality endeavors in Japan. TQM is an approach for continuously improving the quality of goods and services delivered through the participation of all levels and…show more content…
The failure is then isolated and engineers design an improvement (Packard 1). If a gearbox wears out first, a typical engineering design improvement might be to substitute a brushless stepper motor for a DC motor with a gearbox. The improvement is that a stepper motor has no brushes to wear out, and no gears to wear out, so it lasts ten times longer or more. The stepper motor is more expensive than a DC motor, but cheaper than a DC motor combined with a gearbox. The electronics is radically different, but equally expensive. One disadvantage might be that a stepper motor can hum or whine, and usually requires noise-isolating mounts. Often a TQMed product is cheaper to produce (because there's no need to repair dead-on-arrival products), and can yield an immensely more desirable product. TQM can be applied to services (such as mortgage issue or insurance underwriting), or even normal business paperwork. TQM is not a focused improvement approach. The customer desires and product tests select what to fix. Theoretical constraints are not considered at all (Packard 2). The basic objective of TQM is to do the right things right the first time and every time. “Quality is a moving target. It requires commitment towards sustained continuous improvement” (Hammett 1). The definition of quality is subjective; it is determined by the customer evaluating the component or process it

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