TRIP Essay Conflict Resolution Who Do We Hire? Participants: John, Jim (the Director), Laura, Karl, Keith and Celeste Setting: Mental health center Situation: An opening for a full-time therapist has been created by one of the staff therapists quitting. Questions 1. Name at least one topic (T) issue, one relational (R) issue, one identity (I) issue, and one process (P) issue of this conflict. T Issue = The most obvious topic issue during this conflict is the need to fill the position for a therapist to replace Lee. “Topic goals can be easily seen and talked about; they are external to us – we can point to them and say, “I want that.” While they might be categorizes as “objective, “feelings still infuse these topics” …show more content…
2. How do you predict this conversation will end? Unfortunately I see this conversation ending with Celeste and Jim both very upset and no solutions to the conflict being discussed. It seems that at the end of this scenario the conflict was beginning to spiral out of control, and communication was shutting down. It will end with Celeste and Jim blowing up at each other and not being willing to understand the others perspective about the situation. They will not talk for a while after this happens and Jim will hire Nikki as he intended to from the beginning. As a negative end to this conflict I see Jim and Celeste looking back over the conflict still trying to defend their position (retrospective goals). 3. What do you think the goals are for each of the parties? How do you think those goals might change? Jim = I think Jim’s goals were to fill the position as soon as possible to avoid losing funding and avoid losing Nikki entirely as an employee. Jim’s goals changed during the conflict from just wanting Nikki in the position because she’s already there as an intern to funding issues and issues about being a team. Jim’s goal in the end was saving face. Keith = Keith’s goals in the beginning of the conflict were to support his director but seemed to change to having someone to work on the weekends (besides him probably), and not wanting to take months to fill the position. John = John’s
John is a white male who is in hi 30s. He is married with two children. He works at a local university as a computer technician. He was brought in today, because his wife was concerned about him being less involved with his job and his family, she contacted the Center to request counseling for him. John agreed to attend counseling session to make his
Jim laid off people who he felt didn’t perform to his high standards. He didn’t care about their morals and ethics his main focus was on productivity.
Jim tries hard to develop his skills to help him become the best hourly trader he can be. He always takes responsibility for his performance good or bad. Jim patiently works to improve his performance and he is determined to do what it takes to fit into our group. He is a productive member of the hourly desk and we count on him to do a good job. Jim will need to continue pushing himself so that he can limit the need for additional supervision and turn his attention toward assisting
Starting a new job is understandably difficult, but Jim not wanting to upset people and taking on work that was not part of his job created situations for himself. Although the training of the branch managers was a great idea, that was not his department, but Johnson again
Then, he would have realized why Jim had such a fixation on improving quality and could have helped balance the workload. Jim should have realized the need to balance sales, production, and quality rather than putting most of his effort into quality improvement. Banter, the GM, should have had more involvement and noticed the issues prior to them getting out of control, especially after the morale survey. He should have taken the results into consideration and examined the issues. Instead of everyone being individually focused, they should have looked at the big picture and the long-term goals. They should have worked together to find solutions. There was no organization to the matter, just power struggles that overrode every else’s thoughts and opinions. It is impossible to be productive if no one is being heard. It is impossible to be a team if everyone has a personal
James was sitting in his office one day thinking about how he would move up from vice president to CEO of his company, Dream Corps. When he went home he thought he’d consult his wife, Marsha, for ideas.
Types of conflict identified throughout this particular case study would include intrapersonal conflict and inter-organizational conflict. Frates explained that intrapersonal conflict is when the interdependence of departments within an organization can lead to conflict which is often grounded in differing professional training and different measures
An officer walked up to an inmate and gave the order for printing customized sticky notes instead of giving to the second officer, the inmate supervisor. There had been a heated exchange of words until Adejoke stepped in. Christopher Moore’s circle of conflict model was used to resolve the conflict. Moore has come up with five causes of conflict which he depicts as slices of a circular pie. These causes are structural, data, relationships, interests and values. A conflict can arise from one or multiple causes (Furlong 2005). Adejoke found that the conflict arose over something that was considered normal, that is, officers were fond of handing over their orders to the inmates instead of the supervising officer. In addition, this conflict was also based on an earlier incident where the first officer had reported the supervisor and the supervisor had faced disciplinary actions. Adejoke was able to correct the first officer that he ought to hand his order to the supervisor and that the second officer should not retaliate based on previous incidents. The model solved the conflict quickly since neither was praised or blamed. The officers realized their wrongs and apologized to each
Interpersonal Conflict that are presented in the scenario are that Mr. Jones is having a difficult time with a certain student who is in special education. The issue is that Mr. Jones is unable to engage the student when teaching in the classroom. Mr. Jones is trying to find a solution where he can assist the child in becoming engaged academically and behavioral. In addition Ms. Claire, the assistance principal is not in favor of the other team member’s suggestions in resolving the conflict.
Jim is extremely upset and basically threatens him about ruining his career as well as the company if he were to go public
Though the issue looked like personal conflicts on the face, it actually stems from the friction between two departments fundamentally different in their working methods and thought processes. The fact that the two managers, Ellen and Ronnie, with different working styles leading these two departments has only compounded the problem. Ellen’s complaint was that Ronnie’s team is not sending their timesheets in time, which is leading to late payments from the insurer and shortage in cash flow. Even Ronnie acknowledges this but the solution appears to be different in each other’s minds. Ronnie is adamant that they just need more time, while Ellen is saying that genuine effort is required, not just time extensions. As much as
He is in a huge dilemma and feels he might be held accountable for the current problem. The antecedents that might have lead to the whole scenario are1- Bob has been under a lot of work pressure, as a quarter million had been taken out of his budget, and he had to travel very often for work purpose. 2- Jay did not give Annette a proper orientation to the company, and its culture. He should have also introduced her to all the VPs and other important personnel of the company. 3- Bob was facing certain problems in his personal life, which triggered his anger. 4- Bob was being be threatened by Annette’s new ideas. 5- Annette did not use a proper communication channel. 6- Jay lacked communication skills. 7- Jay is not a good leader. He was very ambivalent. He did not have his fundamental objectives well stated, and did not communicate his concerns to the employees & senior managers. Therefore, all these incidents summed up, and lead to the present problem.
Lack of understanding was another issue. The problem was for the Jose he never try to talk with Jim openly he was thinking Jim may be not happy if he ask for time off for his wife and school. He was thinking Jim may not listen or trust him about his situation.
Problem statement: Jane Kravitz and Lyndon brooks came into a situation with different motivations and perceptions. Brooks felt that he was being demoted by being taken off the line management and this interfered with his plans of advancing within the company. While, Kravitz also wanted to be a successful manager and have her team complete their task at hand.
The initial working conditions started off well however, it took a turn for the worse once Brooks voiced his concern with his ability to complete both of his s.o.’s. This led to more discussions and they renegotiating how much work Brooks was to