preview

Table Controls at Bellagio Casino Resort

Better Essays
Open Document

Controls at the Bellagio Casino Resort Purpose of Case The Controls at the Bellagio Casino Resort case was designed with several purposes in mind. First, it illustrates a control system that is dominated by action and personnel controls, rather than results controls. The analysis of this system leads to insights about some of the factors that limit the feasibility of results controls. Second, the case can lead into a discussion of what is meant by the term “tight control.” The case presents an excellent example of the application of tight action controls in the table games areas of the casino. Finally, the case can lead into a discussion of the meaning of what auditors refer to as “internal control,” which is a subset of the broader area …show more content…

Drop is a measure of the gambling activity at the tables, but negative drop variances cannot be taken to mean that the dealers were not productive. The drop is dependent on the table’s minimum and the number and type of players who chose to play at that table on that shift. To illustrate, ask if the drop results for blackjack Table 19 in Exhibit 12 (variance percentage of −28.52) suggest that the dealers on that table that day were doing something poorly (e.g., slow dealing) or dishonestly (stealing money before it was put into the drop box)? If managers wanted to check the details of what happened at that table that day, they could examine a videotape of the action. The results measures are more reliable, the larger the increment of the casino being measured (e.g., an entire shift vs. a single table) and the longer the periods of time involved; hence, the GCB’s requirement to investigate, on a monthly basis, all statistical fluctuations by game type in excess of ±5% resulting from the comparison of the previous calendar year to that of the current month. Reasons for the deviations could include the activity of customers whose play materially affected the results of the month (the so-called high-roller-on-a-hot-streak explanation); the effects of any changes to the rules, types of wagers, or game play procedures; the effect of any errors or

Get Access
Related
Get Access