Taking a Look at the Hospitality Business

Marriott is renowned for its elegant and comfortable hotels and resorts. The company caters to a targeted customer base, ranging from the frequent corporate business traveler to the family enjoying their occasional weekend get-away. Marriott has continued its rise in the lodging, contract services, and restaurant industries. The company continuously strives to meet the needs and wants of its customers while strategically maneuvering the rigors of today’s competitive and ever-evolving market of glamorous destinations and convenient services. In order to remain relevant in a highly-competitive environment, Marriott must strike that successful balance of minimizing costs, and gaining and effectively

As a growing American hotel company, establishing a permanent place in local and national markets is our primary goal, and we wish to become nationally and internationally renowned as a business and tourist destination within the next 5 years. Our main mission is to provide high quality accommodations, and associated amenities and services at competitive prices to our targeted markets. Our basic business objectives are reflected in everything that we do, which is to contribute to the enrichment of the quality of lives for

While growth is expected in the upscale hotels, the growth in the economy segment is still minimal. While several chains, both domestic and international, have announced plans for development of hotels in this segment, visible action on the ground is limited. Economy hotel chains in India mainly target value-conscious domestic business and leisure travelers who demand convenient lodging, a consistent product and high-quality services. According to a study conducted by Ginger, currently, 37 percent of economy hotel guests are individual business travelers, 23 percent are contract corporate customers and 20 percent are individual leisure travelers. Economy hotel chains aim to satisfy customers’ basic accommodation needs with affordable pricing, a comfortable lodging experience and a standardized service-product. Lack of

This paper summarizes my research in area of lodging and hotel industry, focusing on importance, ordering and controlling amenities in hotels. I have gather information from hospitality industry journal articles, web sites and also directly from facilities to gain knowledge on importance of hotels amenities and guest perceived value of these amenities. This research also seeks to understand how the hotels can use amenities to attract guest, promote the property, increase sales and set themselves apart from others.

The global hotel industry is currently thriving with business, encouraging new players to enter the market and compete for profits. To be successful, firms must look to expand into new markets to gain a greater share of wallet by leveraging core competencies to increase competitiveness. In 2007, it was evident that the global hotel industry had become highly concentrated in that “about 15 percent of the world’s hotel rooms [were] concentrated in the hands of 20 brands” (Papiryan). Research also indicates that the luxury hotel segment was experiencing a significant amount of growth in 2007 through the increase in hotel capacity and the introduction of new brands into the hotel market. To differentiate offerings, hotel

The following report was derived from the primary use of secondary sources, in addition to telephone contact with hotel representatives. Secondary sources included research from the Internet, industry books, company marketing communications, trade and general business newspapers and magazines, among others. Through all the sources, relevant data and information was extracted into the report's appendices. After individual analysis and group discussion, the following report was devised. The mandate of this report is to provide a macro examination of the luxury hotel industry and specifically the future outlook of Four Seasons Hotel and Resorts, Inc.

One might attempt to define hospitality as the welcoming action towards tourists that visit a particular area and the activity in which the hosts offer refreshments, meals and entertainment (Webster, 2015). People enter voluntarily in the contemporary way in which people help to accommodate tourists and supply food and beverages (Brotherton and Wood, 2000). Another way of adding to what hospitality may mean are the manners and knowledge that a host has in order to satisfy the customers’ needs (O’Connor, 2005). Hospitality has been characterized as being the pleasant and kind hearted greeting of visitors by the local community and the relationship that is made between the host and guest (Oxford English Dictionary, 2015; King, 1995). Locals also

The Ritz-Carlton Hotel Company operates within the upscale & luxury hotel industry. While it could be argued that Ritz-Carlton operates in the more broad and inclusive lodging industry, they offer a highly differentiated product and service and therefore find themselves operating in an exclusive industry alongside very few direct competitors, such as Four Seasons Hotels, HongKong and Shanghai Hotels, and Starwood Hotels & Resorts. Therefore when analyzing this industry I will not be including cheap hotels, motels, lodges, or inns, unless to offer potential substitutes to luxury hotels. In order to assess the attractiveness of the upscale & luxury hotel industry, an analysis of the general environment surrounding the industry must be

The hospitality industry is divided up into many areas. Some of these areas include; restaurants, lodging, sales, event planning, general operations, and tourism. Due to all these areas, a lot of jobs are needed to run the operation. With the hospitality field expanding overseas a bigger variety of employees are hired. No employee is the same. Every employee comes from a different religious, cultural, sexual orientation, and racial background. Since there are such a wide variety of people working in the hospitality industry, how do workers deal with cultural differences? I will be discussing the background of cultural competence, companies expanding overseas, traveling, company procedures for cultural competence, issues in the workplace

require who guide the hotel in the right direction. This would be necessary in the

The modern world is changing so quickly with advances in technology and the the environment that many hotels have no choice but to change with

The hospitality and tourism industry has evolved a great deal since the first motel was established in 1925, in San Luis Obispo, California. A room went for $2.50 while today consumers spend approximately $550 billion on travel annually in the United States. Whereas the hospitality and tourism industry is vast, concentration will be placed on the cruise line industry. The research will explore the cruise industry, specifically Carnival Cruise on what segments of the general environment affect their influence. As well as what two forces of competition are substantial, with the question of how Carnival can improve its ability to address these forces. Additionally, Carnivals strengths and weaknesses will be discussed along with how they deal with serious threats.

Overbooking is a familiar practice in the hospitality industry, at times a hotel can be overbooked to balance lost revenue and other times the hotel can be overbooked as a result of a miscommunication. All hotels experience no shows, last minute cancellations, and reservation that need to be changed to a later date. In practice, effective managers know that all the reservations that have been confirmed for a specific date may not be used and in order to make up for the lost revenue one must overbook the hotel.

The hospitality and tourism industry plays an essential role in global growth around the world. One of the biggest key players is an airline industry. An airline industry contains both hospitality and tourism. One of the key players to this industry is the cabin crew. However, according to Laszlo “ with recent economic decline the airline industry is not in good health in terms of operation and customer service organization” said (1999). It is therefore, important to understand that the crews must perform function as key player in an airline industry by providing various types of customer service, safety and security threats, sales and promotion.

As we all know, a hotel is regarded as an institution and/or a service provider 's establishment to offer paid lodging facilities to customers on limited time or short-term basis. These facilities provided include an accommodation consisting of a room with a bed and other furniture (limited to the product bought), meals on room and board basis, attached bathrooms, air conditioning and climate control facilities, as well as, telephone facilities, cable television, internet connectivity and access plus the desirable mini bar. These are only some of the items included in a hotel room.