Tales of Woe at the Concorde Bookshop: Change Management Case Study

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Tales of Woe at the Concorde Bookshop Change is inevitable in the commercial environment; but it also poses challenges. Theorists such as Senge (2005) (quoted Buchanan and Huczynski, 2010) note that it is natural for employees to resist change with many life experiences, starting from school, conditioning that resistance to change. Therefore, when an employer seeks to implements a change in the workplace they will have to face a number of challenges; not only the practical challenges of implement change but the need to manage the change process so that it is accepted by the employees. A number of different change models have been developed to explain how change may be implemented successfully dealing with the human aspects (Buchanan and Huczynski, 2010). When examining the change implementation process at the Concorde Bookshop it may be argued that the change was not managed in line with any of the change models with important stages omitted leading to the resistance and bad feelings (Mehegan, 2003). There are several models of change which may be used to examine the case, Kotter's 8 stage model is one of the best known (Stamm, 2010). This is a model that has stages which traverse the entire process, starting with preparation of the change. The first stage is to create a sense of urgency for the change to be implemented; this will require communicating with the employees in an honest manner so they understand why the change is needed (Stamm, 2010). This is more than

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