Talisha Strengths And Weaknesses

App ask you to set a nominee. Set it now. Details will be asked like Name, Relationship with you or account holder, DoB and Address.

She is sure to verify the client's email address to send the form and setting the expectations to complete the form and return directly to her.

Talia was a 13-year old girl but she was not just a normal girl. She was diagnosed with cancer when she was 7 years old. Then she went through treatments and was initially announced cancer free. In the next 6 years the cancer relapsed 3 times. She was diagnosed with 2 new cancers. There are no known treatments to tackle both cancers at the same time. Talia was given months to live but a novel drug therapy provided her with an additional 11 months.

She does a goof job of offering empathy to the client and upfront, verifying the mailing address for the closing documents request.

She inquires if the email is accessible and sets the expectations of sending the email to her account.

She further explains it is an account from an inquiry if they were looking into a possible loan.

She does a good job promoting the website to assist the client with the password reset process.

Ultimately the client inquires about the phone numbers or the email that leads the client to confirm her information.

Stacey greets the client politely and informs that she has added the assigned MB to the email to further assist with the client's request.

Talisha does a good job gaining an understanding where the client is located on the MyQL and began to assist him to navigate to the correct area.

She provides the username for the client's account and if he does not recall the password she directs him to the website to reset.

Jackie does a good job patiently walking the client through the upload process and confirming when it was completed.

Nika does a good job keeping the main thing, the main thing by addressing all of the client's questions and circling back to inquire if there were additional concerns of the client.

After gaining an understanding of the client's issue saving her bank statement, Bria does a good job inquiring about the other options the client may have to successfully download to show the content.

- Qiana introduces herself and uses the client's name in her greeting. This is good to personalize the call.