Talisha Swot Analysis Paper

Satisfactory Essays
Strengths: Talisha greets the client in a polite and a professional tone. She is sure to dig deep to confirm the client informed the MB of his employment. From there, she sets the expectations of the funds back after the closing. Prior to ending the phone call, she inquires if there is any further questions or concerns. Inch: Maintaining control- (1:42-2:22) (2:36-2:50) During this time, there were opportunities for Talisha to guide the call. Consider effectively foreshadowing any silence while you access info or consider placing the client on hold to locate the information.
Get Access