When it comes to the CAPTA as a whole I do feel the strengths perspective was intended but it did not thoroughly follow through. For example with involving consumers although research is constantly conducted on methods we should try to have effective child welfare systems, research using actual children and families affected by child abuse and neglect were slim. Most of the research showed percentages and data on how many are affected but none showed what those victims said we, as a system should do to investigate and treat others whom may be faced with this situation. With the CAPTA focusing on providing the federal funding to investigate, prevent and create treatment activities and programs for Michigan I would say its focus is on correcting
Melissa does a good job digging deeper in regard to the verbiage in the email.
Lindsey greets the client in a polite tone. She does a good job recapping the client's issue to gain understanding of the issue.
CM conducted an Annual CFT meeting for Robert “Bobby” (youth) at the family’s home in Jersey City, NJ. In attendance were Jasmine Alexander (CM), Eileen Deegan (Caregiver), Robert (youth) and Billy Mercedes (IIH). Aminata (ISS) participated via phone. Robert has numerous natural supports to assist with treatment.
3364894233 Telzerow, Meghan- Client is stating that their HOI payment from closing was never received.
- Control. (2:34 - 2:41) Talisha and the client are speaking at the same time. As a best
- Properly noted/coded. Brandon codes this loan as a "phone call from client," however, this was a transfer from CR Servicing. We want to ensure that we are accurately coding, as this is used for reporting purposes.
She does a good job inquiring about the details of the check ( amount and who is it payable to).
From here, she uses her available resources to confirm the username on file, the lock will be removed, and she can reset the password if forgotten.
Assume you were asked by a large health system in which you are employed to prepare a feasibility study to incorporate ancillary services of complementary and alternative medicine into various service lines such as pain management, women's health, and cardiology. What factors might you consider as to whether to move forward with this initiative and why?
(2:22 - 2:35) After the client tells Karen he would like to get the appraisal coordinated, there is silence. We want to be sure that we are always guiding the call and foreshadowing to the client what we are doing next, if we are allowing some silence. Try foreshadowing: "Let me take a look at the notes on my end to see if I can get that appraiser information to you. Bear with me just one
Jen greets the client politely and apologizes for any inconvenience not having the ability to access the website.
Maintaining control-dead air-(2:50-3:16) At this time, Shay does not properly foreshadow her dead air. We should be sure to foreshadow properly do that the client is engaged in the call at all times. Consider stating, " I want to make
Concluding the call- Jackie inquire a couple times in the call if the client had any further questions. However, each time the client
Nika does a good job keeping the main thing, the main thing by addressing all of the client's questions and circling back to inquire if there were additional concerns of the client.