Strengths: Talisha greets the client in a polite and a professional tone. She is sure to dig deep to confirm the client informed the MB of his employment. From there, she sets the expectations of the funds back after the closing. Prior to ending the phone call, she inquires if there is any further questions or concerns. Inch: Maintaining control- (1:42-2:22) (2:36-2:50) During this time, there were opportunities for Talisha to guide the call. Consider effectively foreshadowing any silence while you access info or consider placing the client on hold to locate the information.
Before ending the call, Noel is sure to inquire if there were any further questions.
3364894233 Telzerow, Meghan- Client is stating that their HOI payment from closing was never received.
Lindsey greets the client in a polite tone. She does a good job recapping the client's issue to gain understanding of the issue.
When it comes to the CAPTA as a whole I do feel the strengths perspective was intended but it did not thoroughly follow through. For example with involving consumers although research is constantly conducted on methods we should try to have effective child welfare systems, research using actual children and families affected by child abuse and neglect were slim. Most of the research showed percentages and data on how many are affected but none showed what those victims said we, as a system should do to investigate and treat others whom may be faced with this situation. With the CAPTA focusing on providing the federal funding to investigate, prevent and create treatment activities and programs for Michigan I would say its focus is on correcting
- Control. (2:34 - 2:41) Talisha and the client are speaking at the same time. As a best
CM conducted an Annual CFT meeting for Robert “Bobby” (youth) at the family’s home in Jersey City, NJ. In attendance were Jasmine Alexander (CM), Eileen Deegan (Caregiver), Robert (youth) and Billy Mercedes (IIH). Aminata (ISS) participated via phone. Robert has numerous natural supports to assist with treatment.
“Hello, my name is Jessie Hamasaki. I guess you can call me back anytime at this number. Thank you I hope to be hearing from you soon.” She hung up the phone, with a strange look on her face. With that she put her phone down on the nightstand and laid down for a little while longer.
She does a good job inquiring about the details of the check ( amount and who is it payable to).
- Properly noted/coded. Brandon codes this loan as a "phone call from client," however, this was a transfer from CR Servicing. We want to ensure that we are accurately coding, as this is used for reporting purposes.
From here, she uses her available resources to confirm the username on file, the lock will be removed, and she can reset the password if forgotten.
(2:22 - 2:35) After the client tells Karen he would like to get the appraisal coordinated, there is silence. We want to be sure that we are always guiding the call and foreshadowing to the client what we are doing next, if we are allowing some silence. Try foreshadowing: "Let me take a look at the notes on my end to see if I can get that appraiser information to you. Bear with me just one
Assume you were asked by a large health system in which you are employed to prepare a feasibility study to incorporate ancillary services of complementary and alternative medicine into various service lines such as pain management, women's health, and cardiology. What factors might you consider as to whether to move forward with this initiative and why?
Nika does a good job keeping the main thing, the main thing by addressing all of the client's questions and circling back to inquire if there were additional concerns of the client.
Maintaining control-(2:37-3:01) Although Gloria asks that the client bear with her as she reviews the info, there should be a hold used or a stronger foreshadow to explain what exactly she was looking into for the client, to excuse the dead air. ( "Please bear with me, I will take a look at the shipping information to see what I can find. I'm still with you.")
The first thing that one should know and clearly understand about Islam is what the word "Islam" itself means. The religion of Islam is not named after a person as in the case of Christianity which was named after Jesus Christ, Buddhism after Gotama Buddha, Confucianism after Confucius, and Marxism after Karl Marx. Nor was it named after a tribe like Judaism after the tribe of Judah and Hinduism after the Hindus. Islam is the true religion of "Allah" and as such, its name represents the central principle of Allah's "God's" religion; the total submission to the will of Allah "God". The Arabic word "Islam" means the submission or surrender of one's will to the only true god worthy of worship "Allah" and anyone who does so is termed a