Tanco's Vacation Super Club

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Ruthless pursuit of self interest is a concept which can be explained by understanding the definition of the key words of ruthless and self interest. Ruthless is defined as “feeling or showing no mercy; hardhearted” by Collins English Dictionary-Complete & Unabridged 2012 Digital Edition © Willian Collins Sons & Co.Ltd.1979,1986 © HarperCollins , Publishers 1998,2000,2003,2005,2006,2007,2009,2012 whereas self interest is defined as “ the act or an instance of pursuing one’s own interest” by Collins English Dictionary-Complete & Unabridged 2012 Digital Edition © Willian Collins Sons & Co.Ltd.1979,1986 © HarperCollins , Publishers 1998,2000,2003,2005,2006,2007,2009,2012.
This paper will attempt to explain the unethical behavior due to the ruthless
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By the year 2014, Tanco Vacation Super Club were in the process of winding up as reported by The Star,25 April 2014 titled “Tanco’s Vacation Super Club members say offer “grossly unfair”. Tanco Resorts Berhad realized that the sales technique used earlier to convince the customers to join Tanco Vacation Super Club were in fact unethical sales technique. The huge misrepresentation by the sales staff were allowed in the ruthless pursuit of self-interest by Tanco Resorts…show more content…
Customers who like to go for holidays as a family will find this membership very attractive in terms of choice of hotels, tour packages, discounts and various other holiday services. The international affiliation with Resort Condominium International (RCI) and also International Cruise & Excursions (ICE) give members huge choice when going for a holidays. But because of the unethical behavior of the sales and call centre staffs who were only interested in their commission payments, the customers did not receive the proper information which would have made this membership a top notch vacation club. Sales staffs were trained to close the deals regardless of whether information given to customers was right or wrong. Senior management also chooses to ignore the misrepresentation because they were also enjoying the commission generated from this sale. What was supposed to be a a good vacation club ended up with many problems which ultimately now brings it closer to being wound

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