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Target Executive Summary

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As a consultant for Target, I’d start by clarifying how Target wants to compete in the marketplace, acknowledging effective strategies and tactics they’ve implemented, and identifying ineffective strategies and relevant pain points in their business. After addressing those critical issues, we’d begin to employ the four functions of management to develop, implement, execute, and monitor a plan (Kinicki, 2013).

Planning – Establish a clear objective to increase internet sells via mobile commerce while leveraging our strengths as a brick and mortar retailer by taking advantage of customers who like to show-room (Wahba, 2014). Allowing customers to touch, feel, and inspect products prior to a purchase is something customers prefer and should be …show more content…

Additionally, I’d recommend Target enhance their smartphone application and make it their goal to create a differentiated shopping experience for their customers via the smartphone app (Wahba, 2014). Lastly, similar to Walmart’s Savings Catcher, the app should electronically complete price comparisons for customers with other competitors in the area and automatically award customers credit that can be applied to future purchases from Target’s smartphone app or website (Walmart (U.S.A), n.d.).

Leading – Drive customer awareness and downloads of the smartphone app by leveraging existing TV, print, web, and other advertising. I’d also recommend that all frontline management and associates, particularly cashiers energetically inform customers about the enhanced smartphone app and its new features. Furthermore, Target would launch a contest for all store employees, select daily winners recognizing employees that effectively inform customers about the app, and have associates share best practices via Target’s internal employee social media

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