Task B Reflective Account

2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and duty of care

SHC34-2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual's rights and the duty of care.

Of course there will be important conflicts of interest between service users and their carers which will need to be faced up to at an individual level. But services should not be provided by exploiting the personal commitment and dedication of carers. Families who care for individuals whose behaviour presents challenges are subject to considerable and continual stress, both physical and psychological. Although staffs is not permanently on duty as family carers can be, they are still subject to the same stresses when supporting people whose behaviour challenges. This is true even in settings which aim to do no more than contain people. Similar concerns apply to staff as to carers. The higher aspirations often found in progressive services impose extra strain on staff and here too it is important to balance the demands of working constructively with people who can be very difficult, day in and day out, with the needs of individual staff for emotional and practical respite and ongoing support. Demographic changes and rising expectations will

It is essential to manage risks associated with conflicts or dilemmas between an individual’s rights and duty of care by finding a level of balance. It is important that the care giver put personal feelings aside and look objectively at the situation. The right action should always be taken even if emotionally this is hard to do.

While working with vulnerable groups of individuals in health and social care settings there are times when care workers are faced with a conflict of interests. Very often ethical dilemmas will not have the right answer and will depend upon a number of considerations. When the care worker is faced with a dilemma and will be expected to make a decision. Before making a decision, the care worker must consider their risks to the individual and any other people, the policies of the organisation and if they have all the facts of the case.

Principles for implementing duty of care in health, social care or children’s and young people’s settings

By vocalising any struggles or concerns, they are able to recognise their own needs, as well as acknowledging their obstacles and determining ways to overcome them, with the help of a professional. For example, some aged carers who have been working for a long time, may feel as though they are able to tackle their obstacles on their own due to the length of time in which they have been working. However, after speaking to someone, they are able to come to terms with their own concerns and better achieve their responsibilities. Information being provided to aged carers by the program is another effective strategy, as it may allow them to better understand their own feelings and thoughts, allowing them to find peace, allowing them to continue working positively. Aged carers are able to access information which assists them in dealing with issues that come from their role as aged carers. By exploring the different ways that they may attend to their own needs, they are able to further enhance their wellbeing. For example, some aged carers may be unaware of how to resolve particular issues, or they may be unaware of the commonality of their issues – information provided may put their doubts to rest, allowing them to meet their own needs. Support Services are an extremely effective strategy to use, as it allows aged carers to access support within their caring roles, to effectively explore how to deal with particular issues, as well as interacting with other carers who may be in the same situation. This effectively enhances their wellbeing as they are reminded that there are various forms of support available. For example, an aged carer may struggle in dealing with a particular issue on their own, therefore may seek assistance from a support service, which will reaffirm them that they are not alone, further improving their

2. Describe how to manage risks associated with conflicts or dilemmas between and individual’s rights and the duty of care.

`SHC 34 PRICIPLES FOR IMPLEMENTING DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDRREN’S AND YOUNG PEOPLE’S SETTINGS

As a statutory adult social worker, I am responding to a service user’s self-referral regarding support for herself and husband, Ian, on hospital advice after Ian had a fall. Jackie, 69, is a carer for Ian, 66, who has increasing needs due to dementia. The visit’s objective is to explore cost-effective early help support services so Ian can stay independent and have better outcomes within his home. My duty is to conduct separate assessments which explain the couple 's situation. Ian is entitled to a basic needs assessment, whilst Jackie qualifies for a Carer 's Assessment, which focuses on obtaining positive outcomes for both by improving Jackie 's caring ability. Individual care plans will address identified needs in accordance with statutory guidance and each persons ' expressed wishes for preferential support. The aim of the visit is to provide comprehensive advice and information in relation to the couple 's rights and entitlements. In addition, I will discuss the assessment procedure so the couple can make an informed decision whether to consent to the assessment and any offer of support.

2.3 Analyze the tensions that arise when balancing the rights of the individual to independence and choice against the care provider’s duty to protect users of services in health and social care

Here the role and the impact of the health and social care service providers become crucial. In the case at hand, Tim and John are members of the a social care group and health care service respectively.

The public have raised concerns regarding issues within the sector in different situations such as: -Abuse / service users from the care staff (this could include physical, verbal, emotional and financial - Neglect towards customers / service users from care staff (this could include neglect to the environment they live in, food, activities and learning opportunities) - Lack of communication between care

Partnership between support worker and the individual who needs support – The individuals you support should be involved in their care and support. Working together with them and asking how they would like to be supported will help them to build trust with you and gives them control so that their rights are still

In the following assignment I will discuss the role of the social worker and how and why they become involved with individuals and in most cases their families. I will discuss how Social Workers support service users in making decisions about their lives and what other factors play a part in the social work process. I will be focussing on Adults as this is the area that I am currently working in although I will reference other service areas.