Task Statement: Human Resource Receptionist

Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Dion Killingsworth has been a Human Resources director for the past four years. After eleven years in education at both public and college levels he decided to move into human resources. He has been in human resources nine years and enjoys the challenges of employment law and helping staff members as well as administrators become successful in their careers. He currently oversees employee relations for 31 elementary schools, recruitment for these 31 schools, transportation, and food service employees in Colorado Springs School District 11 (District 11). Prior to becoming a human resources officer for District 11, Mr. Killingsworth was employed by the Antlers Hilton Hotel as part of their human resources team.

Gómez-Mejía, L. R., Balkin, D. B., & Cardy, R. L. (2016). Managing human resources (7th ed.). Harlow: Pearson.

2 Be able to present a reasoned case for changes in staffing resources, identifying personnel requirements

The board of directors and the president know that they have serious human resource issues. They understand that management practices have to change in order to compete in the local healthcare market as an employer-of-choice. As in any healthcare organization, fiscal resources are limited, but the board is firmly committed to investing in a well developed human resources plan that will decrease the turnover and stem the ever-growing turnover and vacancy rates. The president has asked you to attend the next board of directors meeting to share your plan for addressing these serious issues. What will you tell them? Outline the focus of your presentation and include the issues you have identified, as well as the recommended strategies for turning this around. (Points : 25)

The board of directors and the president know that they have serious human resource issues that will have to change in order for them to compete in the local healthcare market as an employer-of-choice. As in any healthcare organization, fiscal resources are limited, but the board is firmly committed to investing in a well developed human resources plan to decrease turnover and stem the ever-growing turnover and vacancy rates. The president has asked you to attend the next board of directors meeting to share your plan for addressing these serious issues. What will you tell them in your presentation to address the retention and recruitment problems? (Points: 5)

1. Review the assignment directions above. What is the purpose of the message the HR

Write a 350- to 700-word paper in which you identify human resource management’s role in the health care industry. Describe the functional roles of the human resource department based on your textbook and Electronic Reserve Readings.

[1] Swift, G. (). Human Resource Service Delivery. Available: http://www.cipd.co.uk/NR/rdonlyres/6ED61983-0123-4885-AA59-51505F553297/0/9781843983149_sc.pdf Last accessed 18th September 2014.

A variety of different problems can and do arise in human service organizations. Unfortunately, they do not come with instruction manuals on how to resolve them. It is the responsibility of human service administrators to identify problems and strategies to address them. It is important to consider and reflect upon the steps and actions that administrators in the human services field take to address problems. It is also equally important to consider what administrators can do to prevent problems from occurring to being with. In this paper, a brief description of a human services administrator from this week’s video will be illustrated; secondly, descriptions of the problems associated in the

The purpose of this memo is to analyze and propose solutions for the issues Karen Carlin faces as she takes on the supervisor role for the schedule typist department of Hepplewhite & Boyce. The three issues to be analyzed are (1) lack of productivity, (2) insubordination and abuse of company resources, and (3) staff mismanagement. First, the problems will be defined and probable causes discussed. Then, recommendations will be made to resolve these issues.

After reviewing the O*NET website I came up with the below information about my interests, skills, and information on the jobs that matched these specific items.

- outline services to be offered and working assumptions between HR Strategy and its customers;

Appropriate staffing can be the key to success for many organizations therefore, the human resources (HR) department must develop a staffing plan. In this paper I will develop a staffing plan for a new division at T-Mobile called Loyalty. Loyalty will consist of marketing, customer service, distribution, and accounting. Specific strategies to recruit the appropriate applicants including the legal compliance of said strategies will be developed in this paper.

- Explain the knowledge, skills and behaviours required to be effective in an identified HR role.