Teamwork Report

862 Words Nov 15th, 2010 4 Pages
Diploma

Report on
Ensure Team Effectiveness

Starbucks Corporation: Case Study in Teamwork

Name: Jessie (Luyan) Wang

➢ Introduction

This report is a case study of Starbucks’ teamwork practices.

In the first stage, the overview background of Starbucks will be introduced. Secondly, the viewpoints of Starbucks and the strategies, which are used by the company to make their teamwork performance well, are going to discuss. Next, the effectiveness of Starbucks teamwork strategy will be point out. In the end, there is a conclusion about the effect of policies in motivation and teamwork.

➢ Table of Contents

Overview of Starbucks Corporation 2
Starbucks’ viewpoints on teamwork and strategies to keep well relationship 3
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Hoegl & Gemuenden (2001) observed that the definition of teamwork is a social system including more than three people in an organization or context. These members identity others as one member of the team and they have the same goal. Robbins (2001) stated that the factors influencing teamwork are relation of leadership, roles, principles, status, size, composition and the power of agglomerate.

The viewpoints and strategies on teamwork of Starbucks are listed as following:

• Starbucks establishes a well-developed system to keep good relationship between managers and employees. At first, the leaders of a retail shops use the same title “partner” as a basic level worker to narrow the gap of bureaucracy. Furthermore, they co-work in the first line to eliminate the distance between different statuses.

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• Secondly, the numbers of employees are usually from three to six. Such a small size of a retail shop makes staffs acquaint with each other easily and deeply. In the co-working period, this helps a team to match different personalities and majors quickly to achieve well performance.

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• Thirdly, the suggestions and complaints provided by employees are treated of equal importance. In the same way, they have a right to participate in the process of revising company policies as well as a manager. In

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