TECHNOLOGICAL INNOVATIONS IN BANK OF AFRICA (UGANDA):
AN EVALUATION OF CUSTOMERS’ PERCEPTION
Musa Moya
Senior Lecturer/ Head of Department Business Computing musamoya@yahoo.com Makerere University Business School
Rehema Nanvuma rehmashan@yahoo.com Buganda Land Board
Akodo Robinah arobinah@yahoo.com Makerere University Business School
Abstract
This study sets out to ascertain customers’ perception on the effect of IT innovations or electronic delivery channels in Bank of Africa (U) Ltd. The study specifically, examined the extent of bank’s innovativeness in information technology in B.O.A; the level of service delivery in B.O.A in relation to IT innovations and the employees’ perception of the effects of IT
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Information technology and IT innovations in banking sector Information Technology (IT) is the automation of processes, controls, and information production using computers, telecommunications, software and ancillary equipment such as automated teller machine and debit cards (Khalifa 2000, Agboola, 2004). It is a term that generally covers the harnessing of electronic technology for the information needs of a business at all levels. Innovations in information processing, telecommunications, and related technologies – known collectively as “information technology” (IT) – are often credited with helping fuel strong growth in the many economies (Coombs et al, 1987). IT is defined as the modern handling of information by electronic means, which involves its access, storage, processing, transportation or transfer and delivery (Ige, 1995). According to Alu (2002), IT affects financial institutions by easing enquiry, saving time, and improving service delivery. In recent decades, investment in IT by commercial banks has served to streamline operations, improve competitiveness, and increase the variety and quality of services provided. According to Yasuharu (2003), implementation of information technology and communication networking has brought revolution in the functioning of the banks and the financial institutions. It is argued that dramatic structural changes are in store for financial services industry as a result of the Internet revolution; others see a
Banking-related transactions that typically take long span of processing can now be done in just a few minutes, or even seconds. Aside from this, there are still other brilliant benefits that the IT has contributed to the finance sector, which may bring not only advantages but also possible drawbacks.
Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.
Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.
Enterococcus faecium has been a leading cause of multi-drug resistant enterococcal infections over Enterococcus faecalis in the United States. Approximately 40% of medical intensive care units reportedly found that the majority, respectively 80% and 90.4%, of device-associated infections (namely, infections due to central lines, urinary drainage catheters, and ventilators) were due to vancomycin- and ampicillin-resistant E.faecium. [6]
The United Bank is an organization that engages in banking and uses Information Technology to help serve customers from banking firms better. The firm’s headquarter is located in the United State with potential of venturing internationally. The purpose of this Information Technology Strategic Plan is to presents initiatives that the bank must undertake to achieve the continued success and improvement of the Information Technology at the banking sector. This strategic plan involves the uses of SWOT analysis as the centerpiece initiative to achieve the future of this firm using modern technology, such as, cloud computing. The plan will accelerate the future of this firm by automation and streamlining of many of the manual and fragmented processes that the firm is currently using. The results of this analysis are therefore proposed as Information System applications, like, Knowledge Management System Application, Automatic Files and Data Transfer as well as Cloud Computing to help serve customers efficiently and effectively thereby increasing revenue earned. The results of this analysis also generate various policies requirements to be adopted by the bank so as to realize revenue increase from the current $5 million to $20 million per year. The plan therefore, shows how customers in the banking sector can conduct basic banking transactions electronically at their
The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking
that will create a level playing field for the well established companies as well for the startup companies. Moreover, critical yet universally beneficial pieces of information would be stored in these banks that would be accessed by other facets in a restricted environment thereby creating a win-win situation for the owner as well as for the user of the information. Because of the impetus provided by the 7th Generation technology that can make the internet work at a speed that can only be imagined of today, the world of business would witness a massive surge in online trade. From buying Bugattis to selling samosas, the internet would be the undisputed
The Commercial Bank of Africa (CBA) case examines the challenges CBA is facing in trying to introduce change in an organization. The problem is compounded because first, the management wants to introduce change in the Information and Communication Technology (ICT) management structure, and secondly, the existing structure is working very well. This results in the Managing Director of CBA, being in a dilemma whether to introduce the change or not.
Askari Bank Limited is a commercial and retail bank in Pakistan. It was incorporated in Pakistan on October 9, 1991, as a public limited company. In April 1, 1992, it started working and principally engaged in the banking business as defined in banking Companies ordinance, 1962. The Bank is listed on Pakistan Stock Exchange. From the beginning, the bank service quality, technology and investment in human development, its extensive branch network and the Islamic Bank for Agriculture has concentrated on taking advantage of the growth. Askari bank does business with an essential way of Corporate Social Responsibility. To meet its goal the bank encourage public interest by encouraging community growth and development through support social service events, education, sports and environment and also contribute in socio-cultural activities. On June 21, 2013 the bank was acquired by Fauji Group. Since 1992 Askari bank won many nation and international awards. Askari bank’s mission to lead Pakistani private banking with an international presence, meritocracy is a modern and progressive organizational culture and innovative technology to provide quality service through effective human resource management, to maintain high moral
As per requirement of Managing Information module, the authors are asked to complete a case study assignment on “Does IT Payoff ? : Strategies of Two Banking Giants ” answering three particular questions. Some have argued that companies should spend less on information technology (IT) and wait longer to invest in more matured technologies because IT is a commodity and brings little competitive advantage. In this assignment, the authors are required to critically examine the validity of this view and determine how the two banks could justify their multi-billion dollar annual investments in IT. It is also necessary to critically analyse the IT investment strategies of HSBS and Citigroup. Finally the authors will analyse how companies
Technological advancement has had a gigantic effect in the banking industry. Over the past few decades, the financial services industry has changed considerably with banking transforming from the pen and paper method to the computers and internet method. The pen and paper method took weeks or even months for the transaction to be eventually completed, and then the dramatic introduction of the computer and internet method which changed that time frame to only a matter of seconds to be completed, which reduced the amount of time and labor needed to complete a transaction significantly. Banking is considered one of the most important economic sectors with it being severely influential and responsive to any little change, whether it is domestic or international. Some extreme changes that were brought about by the development of this new technology turned into a globalized nature for the financial services industry. One stroke of a key on a computer could and would change a person 's life extensively or even have a global impact. The new technologies that were created and introduced changed how the consumers managed their money from that time on. Technology has helped to protect peoples’ hard earned money and make it much more impossible for people to be able to write out bad checks or even holding up a bank. The advancement in technology however, also came with some security risks as most things do, that could affect the money that people trusted with the bank and
The rapid advancement in information and communication technology (ICT) has extensively swayed the banking industry. Banks and other financial institutions have improved their services as financial intermediary through adopting various Information Technologies (IT). Technology has become a tool that facilitates banks ' organizational structures, business strategies, customer services and related functions. The recent "Information Technology (IT) revolution" has exerted far-reaching impact on economics, in general, and the financial
The change and advancement in technology are a significant factor in the banking business. Technology has led to tremendous improvements in this industry. Since the commencement of this millennium, people have shown great love for their mobile phones (Ozaki 1992). It necessitated the invention of mobile applications (APPs). From the introduction of the mobile banking, APP people rarely go to the banks. All their transactions get done simply by the stroke of a finger. Businesses face a challenge of adapting to changes in the technology sector. Mobile banking either through actual investing or any other means is on the rise.
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The goal of marketing efforts at this stage is to differentiate a firm's offerings from other competitors within the industry. Thus, the growth stage requires funds to launch a newly focused marketing campaign as well as funds for continued investment in property, plant, and equipment to facilitate the growth required by the market demands.