Technology-Related Decision Making in Organizations

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Assessing Technology-Related Decisions Making In Organizations: Staying Competitive In the Turbulent Enterprise Software Industry Introduction The greater the risk, uncertainty and disruptive innovations in a given industry, the more critically important it is for governance frameworks to guide Information Technology (IT) investments and initiatives. Governance transcends the tactical and brings the strategic IT requirements to a high priority in any organizational structure, concentrating on how to keep information systems agile enough to meet user needs while being stable enough to sustain the core business. Organizational information systems can and do become catalysts of exceptional financial and market success in the best companies, as these systems connect and clarify a complex enterprise with its customers. The foundation of this best practice of aligning IT systems, strategies, initiatives and programs to the rapidly changing, even disruptive role of technologies and changing roles of personnel is predicated on a strong foundation of governance. Implicit in any discussion of governance is the decisions of senior management to centralize TI or not, often debating the advantages of being more market- and customer-responsive with a decentralized architecture (McKinsey, 2007). The intent of this analysis is to illustrate how Cincom Systems, a leader in enterprise software, relies on a governance framework that allows for greater market-driven innovation than its
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