Technology Trends : Changing The Hospitality Industry

Hotel marketing and the competitiveness of the United States. The globalization and concentration of the hotel business are manifested in the creation of large corporations and hotel chains. The main trends in the development of the hotel business in the US are several factors. Development of the democratization of the hotel industry, which contributes to increasing the availability of hotel services for the mass consumers. A narrower specialization of the hotel business, which allows people more clearly focus on certain segments of consumers, taking into account various characteristics. Globalization and concentration of the hotel business, the creation of entertainment cities such as Las Vegas. Personification of service and full concentration on the needs of customers. Broad introduction of new communication and information technologies, allowing for deep and systematic economic

Marriott is renowned for its elegant and comfortable hotels and resorts. The company caters to a targeted customer base, ranging from the frequent corporate business traveler to the family enjoying their occasional weekend get-away. Marriott has continued its rise in the lodging, contract services, and restaurant industries. The company continuously strives to meet the needs and wants of its customers while strategically maneuvering the rigors of today’s competitive and ever-evolving market of glamorous destinations and convenient services. In order to remain relevant in a highly-competitive environment, Marriott must strike that successful balance of minimizing costs, and gaining and effectively

This May I introduced a new rapid response solution for Royal Hotel based on the requirement of high standard customer service. My client Royal Hotel wants to better satisfy their valuable customers at a higher level than other “most hotels”. Such as light bulb out and toilet clog should be avoided after making some good change advised by consulting. I thought the most compliments by customers

As modern technology continues to get improve and become more efficient, companies need to adapt to the newest technologies. Even though Amber Inn offers cable television and free local phone calls, they do not offer Wi-Fi services. Being positioned as a business traveler’s hotel, they need to offer internet service for their customers. This presents an opportunity for the company to create an additional revenue stream as well as offering a great service for the business traveler. Competitors such as Holiday Inn offer free high speed internet to all their customers (Holiday Inn amenities). In order to continue growing their customer base, Amber Inn needs to offer this service as it helps business customers stay connected while on the road.

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

The success in the travel industry depends on the knowledge of the changing trend and maintaining pace with it. The company needs to respond to all technological changes with equivalent measures in order to be in line or even surpass its competitors. Focusing on the users’ and customers’ preferences, wishes, and fears, TripAdvisor will be able to enlarge its brand awareness and hence gain brand loyalty. This will be contributing to the company’s

This report analyses best practices implemented in world’s largest hospitality brands: Ritz-Carlton and Hilton Worldwide and how service excellence is achieved by them. It is divided into two main parts:

Today, technology continues to evolve from the gadgets like, wireless internet, smartphones, tablets etc. it is more convenient for them to browse a hotels to stay in and the best hotels or restaurants to visit. Few years from now all the hotels and restaurant will be fully supported by the technology, more and more customers will be stun to hotels and restaurants because of the impact of

The following report was derived from the primary use of secondary sources, in addition to telephone contact with hotel representatives. Secondary sources included research from the Internet, industry books, company marketing communications, trade and general business newspapers and magazines, among others. Through all the sources, relevant data and information was extracted into the report's appendices. After individual analysis and group discussion, the following report was devised. The mandate of this report is to provide a macro examination of the luxury hotel industry and specifically the future outlook of Four Seasons Hotel and Resorts, Inc.

The World Luxury Hotel Awards is positioned as the pinnacle of achievement for luxury hotels worldwide, setting the benchmark for world-class facilities and unsurpassed service standards. Voted by hotel guests, travel agents and tour operators, award winners are recognized as hotels that have exceeded beyond the normal call of duty. Meanwhile, Director of the World Luxury Hotel Awards said, “Our belief is that service excellence is the most critical factor in a hotel’s measure as a luxury hotel and winning a World Luxury Hotel Award would enhance performance levels if industry peers can be judged against other major players in the field. We can always be inspired to greater levels of excellence, meaning, exceeding customer’s expectations and paying attention to detail”.(Marinique de Wet, 2013).

The hotel industry has transformed into a global industry that is characterized by competition (Kotler, et al., 2016). As a result, McQuarrie Hotel has used modern systems to improve its staff efficiency, customer experience and increase profitability and embraced current technologies to improve service delivery, staff efficiency, and profitability to gain a competitive advantage. McQuarrie Hotel requires constant review and change to respond to the ever-changing customer requirements and demands efficiently (Kotler, et al., 2016). Technology helped McQuarrie Hotel owners to achieve and maintain customer loyalty, increase profitability, and enhance the quality of services offered.

Innovative Technology: They have smart cards to secure customer’s rooms, online food order from Hotel App.

The Ritz-Carlton Hotel Company operates within the upscale & luxury hotel industry. While it could be argued that Ritz-Carlton operates in the more broad and inclusive lodging industry, they offer a highly differentiated product and service and therefore find themselves operating in an exclusive industry alongside very few direct competitors, such as Four Seasons Hotels, HongKong and Shanghai Hotels, and Starwood Hotels & Resorts. Therefore when analyzing this industry I will not be including cheap hotels, motels, lodges, or inns, unless to offer potential substitutes to luxury hotels. In order to assess the attractiveness of the upscale & luxury hotel industry, an analysis of the general environment surrounding the industry must be

Within the last one or two decades, there is seen a huge change in the technological infrastructure of the catering industry of the UK. Therefore, the Hilton Hotels is also enjoying this advancement in the business. Technological changes reduce the cost as well as the price of the services and minimize the communication gap between the customers and the hotel representatives (Verhoef & Lemon, 2013).

Like any aspiring company, hotels have to be aware of the market and be flexible